Posted August 23, 2026
Service Writer/Service Manager (Heavy Duty Truck and Bus Repair Shop)
On-Site Fleet Service
Rutherford, NJ, US
Full Time
70000USD - 95000USD per year
Job Description
Job Description
Job Summary
On-Site Fleet Service, a medium- and heavy-duty truck repair company with over 40 years of industry experience and four locations in New Jersey, is seeking an experienced Service Writer/Service Manager for our Rutherford, NJ location. This role is designed as a transition into a District Shop Manager position, working closely with and training under the current District Shop Manager while learning all aspects of the role and completing daily operational responsibilities.
We are seeking a qualified candidate with prior experience in a truck repair facility service role. This position requires strong business management skills, diesel repair knowledge, and the ability to effectively communicate with both customers and technicians.
Key Responsibilities
- Oversee daily shop operations, including management of staff and enforcement of safety standards
- Achieve company operational goals and performance objectives
- Maintain cleanliness, organization, and overall appearance of the shop, vehicles, and equipment
- Collaborate with sales staff to ensure shop profitability
- Build and maintain strong customer relationships by addressing concerns promptly and professionally
- Prepare accurate repair estimates and invoices
- Communicate job progress, updates, and delays to customers
- Ensure all repairs are completed efficiently and meet manufacturer standards
- Manage and supervise daily workflow and shop productivity
Preferred Qualifications
- Experience working with multiple makes and models of medium- and heavy-duty trucks
- Strong computer skills; experience with shop management software (Bay-Master preferred)
- Minimum of 5+ years of experience in medium/heavy-duty commercial vehicle service
- Strong knowledge of diesel truck components and repair processes
- Self-motivated with a strong sense of urgency and willingness to learn and attend training
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Excellent written and verbal communication skills
- CDL (Commercial Driver’s License) is a plus
About Us
On-Site Fleet Service is committed to helping every team member reach their full potential. We foster a family-oriented culture that encourages growth, creativity, and continuous learning, while providing the tools needed to achieve excellence in the workplace.
Benefits
- Medical, Dental, and Vision Plans
- Company-paid Life Insurance Coverage
- 401(k) Program
- Employee Bonus Programs
- Paid Vacation and Holidays
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