Posted August 23, 2026
Leasing Manager - Affordable Housing
Ascend
Santa Rosa, CA, US
Full Time
Job Description
Job Description
Job Description: As an effective Leasing Supervisor, you have a great eye for detail and excellent customer service skills. You will supervise the Leasing Specialists - train, mentor, review files before going to compliance, and resolve issues with files. You will also be responsible for working with tenants and applicants – assisting them with application completion and questions, preparing income profiles, and assisting with resolving issues with the property.
Responsibilities Include:
- Manage daily leasing operations, including tenant file processing, intakes, submissions, and corrections.
- Train and onboard leasing staff on processes, compliance, and customer service standards.
- Coordinate with Leasing Compliance to ensure temporary staff meet file compliance requirements.
- Assign, monitor, and support leasing team tasks to achieve property lease-up goals and deadlines.
- Maintain organized applicant communication, file tracking systems, and a welcoming office environment.
- Provide data-driven updates on lease-up progress to management and escalate applicant issues promptly.
- Ensure adherence to fair housing laws and property-specific compliance requirements.
- Performs other assignments as requested.
- Meets with prospective tenants and provides tours of the units
- Assists Community Manager and/or Leasing Director in entering pre-applications into waitlist software system
- Initiates application background screening and approval process
- Stores all relevant documentation into resident files
Position Requirements:
- Excellent communication skills
- Leasing or Recertification experience in affordable housing - REQUIRED
- Strong computer skills including Word, Outlook and Excel; Yardi a plus
- Superior organizational skills, attention to detail and follow through
- Able to work independently, prioritize, meet multiple deadlines and work as a team member
- Interest in real estate/property management and non-profit work
Education
- Bachelor's degree is preferred and related work experience.
Benefits
- PST, Medical, Dental, and Vision
Compensation
- $30/hr - $32/hr
