Account Manger

Account Manager
Location: Richardson, TX (Onsite)
Employment Type: Contract-to-Hire
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Position Overview
HumCap's client in the industrial distribution/packaging industry is seeking a highly organized and customer-focused Account Manager to serve as the primary point of contact for a portfolio of customer accounts. This role is responsible for managing customer orders from quote through delivery, coordinating with internal teams, and ensuring a positive customer experience throughout the order lifecycle.
The ideal candidate thrives in a fast-paced manufacturing or industrial environment, enjoys building relationships, and excels at balancing multiple priorities while maintaining exceptional attention to detail.
Key Responsibilities

• Manage day-to-day relationships with assigned customer accounts
• Receive, process, and track customer orders from initial request through delivery
• Prepare and update quotations as needed
• Enter and maintain accurate sales orders within the ERP system
• Monitor order status and proactively communicate updates to customers
• Coordinate closely with production, shipping, engineering, and operations teams to ensure on-time delivery
• Troubleshoot order, production, or delivery issues and provide timely resolution
• Serve as the primary customer contact for inquiries, order updates, and service-related requests
• Maintain accurate customer records and documentation
• Prioritize multiple customer requests while ensuring a high level of service
• Build strong internal and external relationships through professional communication and collaboration

Qualifications

• 2+ years of experience in account management, customer service, customer support, order management, logistics, supply chain, manufacturing, or a related field
• Experience working within a manufacturing, distribution, industrial, logistics, or supply chain environment strongly preferred
• Understanding of order processing, purchase orders, sales orders, and customer fulfillment processes
• Strong organizational skills and ability to manage multiple priorities simultaneously
• Excellent verbal and written communication skills
• Customer-focused mindset with strong problem-solving abilities
• Ability to work effectively across departments and build collaborative relationships
• Experience using ERP systems, CRM platforms, or order management software
• Proficiency with Microsoft Office Suite

Preferred Qualifications

• Bilingual Spanish-English
• Experience using Monday.com or similar workflow management platforms
• Background supporting manufacturing, production, shipping, or operations teams

Successful Candidates Will Be

• Dependable and punctual
• Organized and detail-oriented
• Positive and professional
• Customer-focused and relationship-driven
• Comfortable working in a collaborative team environment
• Able to remain calm and solution-oriented in a fast-paced setting

Compensation

• Target compensation: Approximately $65,000 annually upon conversion
• Bonus opportunity available
• Contract-to-hire with opportunity for permanent employment based on performance