Warehouse Customer Service

Your Responsibilities:Support and resolve customer issues, including shipment tracking, credits, and product availabilityReview sales orders and correct, keep records of completed workAccountable for all aspects of order processing including customer orders purchase orders, receiving, and production of shipping documentsHandle packing and shippingAnswer incoming phone callsAssist with customer ordersSkills and Qualifications:High school diploma or general education degree (GED); or equivalent combination of education and experienceA positive attitude is an absolute requirementEmpathy and understanding while assisting customers with orders over the phoneRelate and align all duties, customer interactions, and other activities to an underlying business purposeExcellent customer service skills and be able to communicate clearly and effectivelyResourceful and skilled in problem-solvingSuperior organization skills and the ability to manage multiple tasks simultaneously and be able to prioritize deadlinesDetailed and process-oriented and possess critical thinking skillsProficient with computers, Facebook, and MS Excel, and comfortable learning other computer programs/systemsBenefits: Medical, Dental, Vision, 401k, Tuition Assistance Program, Employee Assistance Program, and more!

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