Homeowner Relations Specialist - Estate & Revenue Management

Join us as the Homeowners Relations Specialist at Abode Luxury Rentals!

Why Abode Luxury Rentals?

Abode Luxury Rentals is a truly unique company. We specialize in creating authentically customized experiences through unparalleled service, decades of expertise, and a carefully curated portfolio, giving guests everything they need to create memories to cherish for a lifetime. Every adventure is a new & unique story, and our collection of exceptionally handpicked homes, paired with personalized luxury services in the most prestigious mountain playgrounds, are inspirations for volumes of exceptional stories. Together, our team manages a luxury vacation rental portfolio of 180+ properties, and true concierge service in Park City, UT, Jackson Hole, WY & Sun Valley, ID.

At Abode Luxury Rentals we hold our values close to us; including environmentalism and merit, fairness, and equality to name a few. Abode takes pride in fostering a workplace that celebrates the diversity of our employees, guests, and community. We recognize the importance of a variation in thought, experiences, and perspectives to ensure that we provide an unparalleled experience for both employees and guests. We are dedicated to consistently working towards an environment that promotes fairness, equity, and unrivaled experiences for all. As a member of The Green Business Program in Park City, we strive to meet our company’s green initiatives in alignment with Park City’s goals to achieve zero-carbon and zero waste by 2030.

Your Role:

Centered on two core functions, this role focuses on onboarding new homeowners into the Abode portfolio and guaranteeing properties are completely launch-ready. Serving as the lead for homeowner onboarding in Park City, the ideal candidate will also support revenue setup and owner-related financial communications across the entire company.

Location: Park City, UT

Job Type: Full Time, On site

Your Responsibilities:

Park City Homeowner Onboarding

• Input profile information for new property owners and listings directly into PMS system.
• Establish access to the owner portal and provide comprehensive platform training for each homeowner.
• Configure payment software for every new account and verify functional operational readiness.
• Gather and validate all necessary owner records, listing specifications, financial parameters, and property photography prior to launch.
• Manage rental licensing setups and monitor ongoing renewal timelines for all Park City properties.
• Maintain proactive, continuous updates with homeowners throughout onboarding so status remains clear at all times.
• Log all onboarding milestones and interaction logs accurately

Owner Acquisition Support

Lead Generation & Market Research

• Utilize OwnerPoint to identify target properties and homeowner contact information.
• Research and build lists of prospective homeowners in key growth markets.
• Monitor MLS activity and identify new listings that fit Abode's portfolio.
• Maintain competitor tracking and management company intelligence.

Realtor Relationship Development

• Maintain a database of high-value realtors in each market
• Identify top-producing agents and luxury brokerages.
• Research upcoming open houses and networking opportunities.
• Coordinate open house attendance schedules

Sales Support

• Assist with creating rental projections for prospective homeowners.
• Gather competitive market data for presentations and proposals.

Marketing Coordination

• Work with the Marketing department to identify properties and neighborhoods for targeted marketing campaigns.
• Coordinate direct mail lists and homeowner outreach initiatives.

Homeowner Financial Communications

• Obtain and verify payment details for incoming property owners.
• Establish and validate payment software configurations for each new owner prior to official launch.
• Provide comprehensive support to homeowners regarding account configuration, portal navigation, and payment systems.
• Direct complex inquiries regarding accounting, payouts, or financial statements to the designated internal departments.
• Facilitate a seamless transition to the accounting and owner team upon the completion of onboarding.
• Maintain rigorous and precise records regarding homeowner financial setup and account statuses.

Backup Owner Communication Support

• Monitor owner communication channels on a daily basis.
• Direct inquiries to the appropriate internal department and ensure all follow-up actions are thoroughly documented.
• Provide rotating weekend and team coverage for the owner inbox, telephone inquiries, and maintenance scheduling.

Revenue Management Support

• Partner with the Revenue Director to support revenue management initiatives across the portfolio
• Assist with pricing/revenue system setup for new homes before launch
• Prepare owner-facing reports and materials related to revenue and market performance
• Help owners understand pricing strategies, booking trends, seasonal demand, and property performance
• Support proactive owner communications around market conditions and portfolio performance
• Assist with performance check-ins for newly onboarded owners
• Support owner education initiatives like webinars, newsletters, and market updates

Requirements:

Bonus Qualifications:

• Passion for Luxury: A genuine passion for luxury lifestyle and real estate, with a desire to exceed expectations and create unforgettable experiences for clients
• Hospitality Experience: Background in hospitality to provide valuable insights on our industry and support our staff in providing exceptional service to guests
• Homeowner Relationship Management
• Estate & Property Oversight
• Revenue & Pricing Knowledge
• Ownership & Follow-Through
• Good judgment under pressure
• High-level organization across multiple properties and priorities

What We Offer:

• A welcoming and supportive work environment where you will be treated like family from day one
• Competitive compensation that reflects the employee’s level of experience
• A benefits package which includes health, dental, vision and supplemental insurance, 401(k) matching, paid time off, mental health time off, wellness programs, flexible work arrangements and more

Success in the First 30 Days:

Within the first 30 days of working with Abode, our goal is that the ideal candidate will have:

• Familiarized themself with the standard operating procedures that pertain to their position and identify where changes need to be made.
• Started getting integrated into our culture by getting to know the team. This position requires a lot of cross collaboration, the first 30 days is a perfect time for you to get to know everyone.
• Gotten a firm grasp on their day-to-day responsibilities and be able to complete them effectively.

We look forward to reviewing your application.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.