Patient AR Specialist

Overview

As a Patient A/R Specialist, you'll collects payments for an assigned segment of the Accounts Receivable and perform collection duties in accordance with established federal and state regulations. The Patient A/R Specialist is responsible for answering inbound patient phone calls and assisting with patient account questions.

Responsibilities

• Follows-up with patients and ensures outstanding balances are paid
• Makes calls to and takes calls from patients, discussing their account in detail
• Ensures that patient statements are sent with accurate information on a daily basis
• Works accounts for external collection action, after all other avenues of internal collection action has been exhausted
• Take payments over the phone from patients as well as make payment arrangements if needed
• Researches and prepares patient credits and coordinates with accounting to process approved refunds
• Process bankruptcy notices according to company policy
• Makes changes to demographic information as necessary in order to produce a clean patient statement
• Performs all other assigned duties

Qualifications

• High School diploma or equivalent
• 5+ years medical billing experience
• Ophthalmology background is a plus
• Working knowledge of CMS guidelines, contracted insurance guidelines, and coding policies
• Demonstrated computer and math skills
• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Excellent verbal and written communication skills
• Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism