Posted August 23, 2026
Customer Service Representative - State Farm Agent Team Member
Jim Tatro - State Farm Agent
Reno, NV, US
Full Time
35000USD - 50000USD per year
Job Description
Job Description
Benefits:
ABOUT OUR AGENCY:
I’ve been in business for 20 years and currently lead a team of six. Over the years, we’ve built a stable, experienced agency centered on doing right by our customers and creating a workplace where people can build rewarding, long-term careers.
Our approach is simple: we tell the truth, do the right thing, and work diligently for our customers. Those values guide how we serve our community, work together as a team, and approach every customer relationship.
Our agency offers a $300 monthly health insurance stipend, a 401(k) with employer match, and a schedule that supports work-life balance - including closing at 1:00 PM on Fridays.
Our culture is professional, supportive, and grounded in integrity. We’re looking for someone who shares our commitment to doing the right thing, takes pride in their work, and wants to contribute to a dependable team where both customers and employees are valued.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jim Tatro - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Hiring bonus
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I’ve been in business for 20 years and currently lead a team of six. Over the years, we’ve built a stable, experienced agency centered on doing right by our customers and creating a workplace where people can build rewarding, long-term careers.
Our approach is simple: we tell the truth, do the right thing, and work diligently for our customers. Those values guide how we serve our community, work together as a team, and approach every customer relationship.
Our agency offers a $300 monthly health insurance stipend, a 401(k) with employer match, and a schedule that supports work-life balance - including closing at 1:00 PM on Fridays.
Our culture is professional, supportive, and grounded in integrity. We’re looking for someone who shares our commitment to doing the right thing, takes pride in their work, and wants to contribute to a dependable team where both customers and employees are valued.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jim Tatro - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
