Posted August 23, 2026
Customer Support Representative
Cypress HCM
Milwaukee, WI, US
Full Time
Job Description
Job Description
A leading manufacturing client in Waukesha, Wisconsin is looking to hire a Customer Support Representative to join their team! This position is direct hire, onsite and requires someone who is able to participate in rotating 24/7 on call nonbusiness hours.
Duties of Role:
- Receive customer inquiries or orders via phone/email and add to CRM Systems (SAP Cloud)
- Process customer quotes within Enterprise Resource Planning (ERP) system.
- Works closely with cross functional teams; Production Control & Purchasing to determine scheduling and pricing.
- Process and confirm parts orders for customers.
- Verifies credit terms and credit status at time of order.
- Works closely with cross functional teams: Accounting if orders have payment terms other than Net 30.
- Logs after-hour calls in CRM Systems (SAP Cloud) as needed for After Sales profitability.
- Manage and track order status for customer portfolio.
- Continued follow ups with customer until time of delivery.
- Manage all electronic filing of order documents in CRM Systems (SAP Cloud).
- Participates in regular rotating weekly schedule of 24/7 on-call non-business hours support.
- The team works together to generate a schedule that works for everyone.
- Process warranty claims and any applicable credit memos.
- Proactively contacts customers within assigned region.
- Maintains customer’s information in SAP Enterprise Resource Planning system.
- This includes but is not limited to: Contacts, payment terms, incoterms, shipping information.
Must Haves:
- An associate degree of equivalent from a two-year college or technical school
- Five years or experience in customer service or parts sales for mechanical equipment; or an equivalent combination of education and experience.
This role is paying $26 - $35 an hour, depending on skills, education, etc.
