Office Assistant

Office Assistant - Fink's Jewelers (Richmond, VA)Position: Full-Time Office Assistant Location: New flagship store at N. Gayton Road & W. Broad Street, Richmond, Virginia Pay: $20-$22 per hour, plus participation in the office staff repair commission programKey ResponsibilitiesSupport sales activities using the POS systemProcess sales transactionsHandle layaways and special ordersMaintain customer records, special order files, and layaway filesProcessing incoming and outgoing inventory transfersPrepare packages and documentation for shipping and mailManage jewelry repair intake and follow-upCommunicate repair estimatesTrack completion and shipping datesNotify customers when repairs are completeAssist customers in person and by phoneResearch transactions using the company's ERP softwarePerform other administrative duties as assignedQualificationsHighly organized and detail-orientedProficiency with Microsoft Office productsStrong customer service and communication skillsComfortable learning and using POS and ERP systemsAbility to manage multiple administrative tasks accuratelyScheduleFavorable retail hours Monday-SaturdayClosed SundaysBenefitsHealth, Dental, and Vision InsuranceHealth Savings Account (HSA)Flexible Spending Account (FSA)401(k) Retirement PlanPaid Holidays and Paid Time OffShort- and Long-Term Disability InsuranceCompany-paid Life InsuranceVoluntary Life InsuranceEmployee DiscountProfessional Development AssistanceReferral ProgramAbout Fink's JewelersFounded in 1930 in Roanoke, Virginia, Fink's Jewelers is a family-owned company now operating 12 locations across Virginia, North Carolina, and Tennessee. The company emphasizes exceptional customer service and has been recognized as one of America's Top 50 jewelers.