Customer Service Representative

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement

Benefits/Perks
**Top pay! Great Company! Room for advancement! Come be a part of our team!

• Paid Time Off (PTO)
• Paid Holidays
• Pay for performance bonus
• Coaching and Training
• Performance Incentives
• Work/Life Balance
• Great Company Culture
• Strong Core Values

Around here, we’re not just glass experts. We’re skilled craftsmen. Makers. Doers. Problem solvers. We’re helping our customers make their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn’t achieve their own.

Specific Responsibilities:

• Receive incoming calls in professional and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Collect payments and follow up on missed payments
• Assist with efficient scheduling and routing of service professionals
• Perform other duties as needed, which may include cross-training in related positions

Job Requirements:

• Computer literate, with working knowledge of work processing, business software and spreadsheet applications
• Excellent written and verbal communication skills
• Good organizational and time management skills
• Professional appearance and personality
• Prior sale experience is a plus
• Prior Auto Glass Experience a plus Glass Doctor of Glen Allen, we want our teammate’s tenure here, whether 2 years or 20 plus years, to be a positive experience and bright spot in their career, so our guiding philosophy to accomplish that goal comes from a Zig Ziglar quote:

“You can have everything in life that you want if you will just help enough other people get what they want.”

Glass Doctor of Glen Allen is a local Family/Veteran -owned company that is a well-established an active part of the community. We are experiencing steady growth every year and the reason for our growth is our very unique and supportive company culture that is well suited for the workforce veteran that is looking for a place to call home.