Posted August 23, 2026
Customer Support Specialist
PIP, East Longmeadow, MA
East Longmeadow, MA, US
Full Time
21USD - 25USD per hour
Job Description
Job Description
Benefits:
Job Title: Customer Support Specialist
Location: East Longmeadow, MA
Job Type: Full-Time
About Us:
We are a fast-paced Commercial Printing company dedicated to delivering high-quality print solutions and exceptional customer experiences. We are seeking a detail-oriented and customer-focused professional to become a member of our team as a Client Support Specialist.
Key Responsibilities:
%CF; Serve as the primary point of contact for customers via phone, email, and in person
%CF; Manage client relationships and ensure a high level of customer satisfaction and retention
%CF; Process orders using customer retention and print management systems (including PrintSmith)
%CF; Coordinate with production teams to ensure accuracy and timely delivery of projects
%CF; Review job specifications carefully to maintain quality and minimize errors
%CF; Handle customer inquiries, provide quotes, and resolve issues efficiently
%CF; Assist with e-commerce order processing and online customer interactions
%CF; Assist with order buyouts and vendor coordination as required
%CF; Help manage and track inventory for office and production departments
Qualifications:
%CF; Previous experience in the commercial printing industry preferred
%CF; College graduate, 4-year degree or equivalent
%CF; Excellent communication skills, written and oral
%CF; Great people skills are a must. Organized and detail oriented
%CF; Proficiency in Microsoft Office (Word, Excel, Outlook)
%CF; Experience with PrintSmith or similar print management/customer retention software preferred
%CF; Strong phone etiquette and excellent oral and written communication skills
%CF; Exceptional attention to detail and organizational skills
%CF; Ability to multitask and thrive in a fast-paced, deadline-driven environment
%CF; Comfortable working directly with clients and managing multiple projects simultaneously
%CF; Familiarity with e-commerce platforms and social media tools
What We Offer:
%CF; Competitive wage based on experience
%CF; Health Insurance, Dental Insurance, Vacation Pay, 401k after prescribed period
%CF; Supportive team environment
%CF; Opportunities for growth and development
- 401(k)
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Training & development
- Paid time off
Job Title: Customer Support Specialist
Location: East Longmeadow, MA
Job Type: Full-Time
About Us:
We are a fast-paced Commercial Printing company dedicated to delivering high-quality print solutions and exceptional customer experiences. We are seeking a detail-oriented and customer-focused professional to become a member of our team as a Client Support Specialist.
Key Responsibilities:
%CF; Serve as the primary point of contact for customers via phone, email, and in person
%CF; Manage client relationships and ensure a high level of customer satisfaction and retention
%CF; Process orders using customer retention and print management systems (including PrintSmith)
%CF; Coordinate with production teams to ensure accuracy and timely delivery of projects
%CF; Review job specifications carefully to maintain quality and minimize errors
%CF; Handle customer inquiries, provide quotes, and resolve issues efficiently
%CF; Assist with e-commerce order processing and online customer interactions
%CF; Assist with order buyouts and vendor coordination as required
%CF; Help manage and track inventory for office and production departments
Qualifications:
%CF; Previous experience in the commercial printing industry preferred
%CF; College graduate, 4-year degree or equivalent
%CF; Excellent communication skills, written and oral
%CF; Great people skills are a must. Organized and detail oriented
%CF; Proficiency in Microsoft Office (Word, Excel, Outlook)
%CF; Experience with PrintSmith or similar print management/customer retention software preferred
%CF; Strong phone etiquette and excellent oral and written communication skills
%CF; Exceptional attention to detail and organizational skills
%CF; Ability to multitask and thrive in a fast-paced, deadline-driven environment
%CF; Comfortable working directly with clients and managing multiple projects simultaneously
%CF; Familiarity with e-commerce platforms and social media tools
What We Offer:
%CF; Competitive wage based on experience
%CF; Health Insurance, Dental Insurance, Vacation Pay, 401k after prescribed period
%CF; Supportive team environment
%CF; Opportunities for growth and development
