Office Admin/ Dispatcher

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Health insurance
• Bonus based on performance
• Competitive salary

Company Overview:
At Mr. Rooter of Westchester, we are committed to delivering exceptional plumbing services with honesty, professionalism, and outstanding customer care. As part of a trusted national brand, we take pride in serving our community with skilled workmanship, integrity, and reliability. We believe our employees are our greatest asset and strive to create a positive, supportive work environment where hard work is recognized, professional growth is encouraged, and every team member has the opportunity to build a rewarding career. If you're looking to join a company that values teamwork, respect, and excellence, we'd love to have you on our team.

Job responsibilities:

• Answer incoming calls professionally and provide exceptional customer service.
• Schedule and dispatch plumbing technicians efficiently based on priority, location, and availability.
• Coordinate daily service appointments and communicate updates with customers and technicians.
• Prepare, review, and process work orders, invoices, and customer documentation.
• Maintain accurate customer records and update information in company software.
• Monitor technician schedules and ensure timely arrival to appointments.
• Follow up with customers regarding service completion, satisfaction, and outstanding matters.
• Assist with permit applications and job coordination when required.
• Communicate with vendors, customers, insurance companies, and property managers as needed.
• Order office supplies and assist with general office administration.
• Support the accounting department with basic administrative tasks, including payment processing and documentation.
• Maintain organized digital and paper filing systems.
• Respond to emails promptly and professionally.
• Work closely with management to ensure smooth daily operations.
• Assist with special projects and perform other administrative duties as assigned.

Preferred Qualifications:

• Previous experience in dispatching, customer service, or office administration.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with dispatch or scheduling software is a plus.
• Positive attitude, dependable, self-motivated, and a team player.
• Ability to prioritize tasks and solve problems efficiently.