Administrative Assistant / Business Support

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Administrative Assistant / Business Support

Department: Administration
Reports To: Director of Retail Sales & Service
Pay Rate: $15.00–$18.00 per hour
Employment Type: Full-Time

Position Summary
The Administrative Assistant / Business Support position provides administrative, organizational, customer service, delivery, and general business support to the President, Director of Retail Sales & Service, and company operations. This position requires a dependable, organized individual who can manage office responsibilities, maintain accurate records and spreadsheets, assist with customer needs, make deliveries, run errands, and complete various tasks to support the daily operation of the business.

Essential Duties and Responsibilities
Administrative & Business Support

• Provide administrative support to the Director of Retail Sales & Service and management.
• Maintain and organize spreadsheets, reports, customer information, lists, records, and files.
• Enter, update, and verify information in company systems and spreadsheets.
• Prepare correspondence, reports, documents, forms, presentations, and other materials as requested.
• Assist with organizing meetings, appointments, schedules, and business information.
• Maintain organized electronic and paper records.
• Assist with gathering information and preparing reports for management.
• Handle confidential company, customer, employee, financial, and business information appropriately.
• Assist with special projects and time-sensitive assignments.
• Research information, contact vendors or businesses, and gather pricing or other information as requested.
• Assist with organizing company events, meetings, employee activities, and other business functions.

Customer & Retail Sales Support

• Assist the Director of Retail Sales & Service with customer information, follow-up, correspondence, and account-related tasks.
• Prepare customer paperwork, proposals, forms, and other documentation.
• Maintain accurate customer and prospect information.
• Communicate professionally with customers, vendors, and business contacts.
• Assist with customer inquiries and direct questions or issues to the appropriate manager.
• Help coordinate customer requests, deliveries, and special orders.

Direct Sales Orders & Deliveries

• Prepare, organize, and deliver direct sales orders to customers.
• Verify orders for accuracy before delivery.
• Obtain signatures or other required documentation when necessary.
• Represent the company professionally when interacting with customers.
• Communicate customer concerns, requests, or opportunities to management.
• Assist with transporting samples, supplies, uniforms, paperwork, and other company materials.

Errands & General Company Support

• Run company errands, including bank, post office, supply, vendor, and other business-related trips.
• Pick up and deliver materials between company locations.
• Purchase or pick up supplies as authorized.
• Assist with organizing office supplies, sales materials, customer materials, and company documents.
• Assist with special projects and other duties as directed by management.
• Provide general support wherever needed to help maintain efficient daily business operations.

Qualifications

• High school diploma or equivalent preferred.
• Previous administrative, office, customer service, or business support experience preferred.
• Proficiency with Microsoft Office, particularly Excel, Word, and Outlook.
• Strong organizational skills and attention to detail.
• Ability to maintain accurate spreadsheets and records.
• Strong written and verbal communication skills.
• Professional, dependable, and self-motivated.
• Ability to handle confidential information with discretion.
• Ability to prioritize multiple assignments and meet deadlines.
• Ability to work independently with minimal supervision.
• Valid driver’s license with an acceptable driving record required.

Physical Requirements & Work Environment

• Regular sitting, standing, walking, bending, reaching, and computer use.
• Frequent local driving for deliveries and business errands.
• Ability to load, unload, carry, and deliver orders, supplies, and materials.
• May occasionally lift and carry up to 50 pounds.
• Work may be performed in an office, company facility, vehicle, or customer location.
• May be exposed to varying weather conditions while making deliveries or performing errands.

Compensation
$15.00–$18.00 per hour, based on qualifications and experience. Eligible employees may receive company benefits and other programs in accordance with company policy.

Professional Standards
Employees are expected to represent the Company professionally, maintain confidentiality, follow company policies and safety procedures, and comply with applicable federal, state, and local laws.

Equal Employment Opportunity
The Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Job Description Disclaimer: This job description describes the general duties and responsibilities of the position and is not intended to be an exhaustive list. Duties and responsibilities may be modified as business needs require.