System Administrator

Business Management Associates, Inc. (BMA) is guided by its mission, "What's Humanly Possible." BMA integrates people and processes through service, supported by a strategic focus on people and process, a proven project management methodology, and disciplined internal and external management with financial accountability."Love Thy Customer; Love Thy Work; Love Thy System"BMA is committed to fostering a respectful workplace where equal employment opportunities are available to all applicants regardless of race, color, religious creed, sex, national origin, or military status. BMA believes diversity and inclusion are essential to its success and seeks to recruit, develop, and retain talented individuals from a diverse candidate pool. Compensation: $67,000-$82,000Junior Systems Administrator / Tier 2 Support TechnicianJob SummaryThe Junior Systems Administrator / Tier 2 Support Technician provides hands-on technical support and system administration for enterprise Windows and Red Hat environments in regulated, mission-critical settings. This role supports federal, healthcare, pharmaceutical, and private-sector organizations by administering Active Directory, managing endpoint deployments, enforcing security controls, and resolving Tier 2/3 incidents. The position requires strong troubleshooting skills, experience with modern device management tools, and the ability to operate within SLA-driven service environments.Key ResponsibilitiesAdminister and maintain Active Directory user accounts, security groups, permissions, and authentication policiesProvide Tier 2 / Tier 3 technical support for Windows 10/11, Windows Server, and Red Hat systemsDeploy, reimage, and configure endpoints using SCCM, Intune, and PXE imagingPerform system patching, OS upgrades, BIOS, and firmware updatesConfigure and support Azure AD, Multi-Factor Authentication (MFA), PIV authentication, and BitLocker recoveryMonitor, manage, and resolve incidents using ServiceNow while meeting SLA requirementsSupport Windows and macOS systems in regulated enterprise environmentsUtilize PowerShell to manage user accounts, mailboxes, and permissionsAssist with endpoint security, asset management, and compliance controlsMentor and support Tier 1 technicians as neededMaintain technical documentation and follow federal IT best practicesRequired Skills & TechnologiesWindows Server, Windows 10/11Active Directory, Azure ADRed Hat Linux administrationSCCM, Intune, PXE ImagingMFA, PIV, BitLockerPatch Management & Endpoint SecurityServiceNowPowerShell scriptingTier 2 / Tier 3 Desktop & Systems SupportEducation & CertificationsBachelor's degree in Business Administration or related fieldAssociate degree in Mass Communications or related fieldCompTIA A+Microsoft Certified Database AdministratorCompTIA Security+ (expected)Experience Level6+ years of experience supporting enterprise IT environments across federal and commercial organizations. Company Benefits StatementWe are committed to supporting the health, well-being, and professional growth of our team members. Eligible employees have access to a competitive benefits package designed to help them thrive at work and at home.Comprehensive medical, dental, and vision coveragePaid time off, holidays, and wellness resourcesRetirement savings options with company contribution opportunitiesProfessional development, training, and career growth supportFlexible work arrangements where role and business needs permitEmployee assistance resources and a supportive, inclusive workplace cultureBenefits may vary based on role, location, employment status, and applicable plan terms. Additional details will be shared during the hiring process.