Shake & Beverage Specialist

Description:

Position Summary

The Shake & Beverage Specialist is responsible for preparing and serving specialty shakes, alcoholic and non-alcoholic beverages, and other menu items in a fast-paced, quick-service restaurant environment. This role focuses on consistent beverage preparation, quality, speed, cleanliness, responsible alcohol service, and exceptional guest service.

This is not a traditional cocktail bartending position. The Shake & Beverage Specialist follows established recipes and preparation standards rather than creating craft cocktails or performing traditional mixology.

Essential Duties & Responsibilities

• Prepare specialty shakes, alcoholic shakes, and other beverages according to established recipes and presentation standards.
• Accurately follow recipes, portion sizes, and preparation procedures to ensure consistency.
• Prepare both alcoholic and non-alcoholic beverages in a timely and efficient manner.
• Provide friendly, engaging, and knowledgeable service to guests.
• Take beverage orders and ensure orders are prepared accurately and promptly.
• Verify guest identification and age when required before serving alcohol.
• Follow all federal, state, and local laws regarding the sale and service of alcohol.
• Maintain awareness of responsible alcohol service practices and notify management of any concerns.
• Maintain a clean, organized, and properly stocked beverage station.
• Restock ingredients, cups, lids, straws, garnishes, alcohol, and other supplies as needed.
• Monitor product levels and communicate shortages or inventory concerns to management.
• Operate beverage equipment, blenders, mixers, and other tools safely and properly.
• Maintain proper sanitation and food-safety standards throughout the shift.
• Clean and sanitize equipment and work areas according to company standards.
• Assist with other front-of-house duties as needed, including order taking, running food, guest service, and general restaurant cleanliness.
• Process guest transactions accurately when applicable.
• Work efficiently during high-volume periods while maintaining quality and guest-service standards.
• Follow all company policies, procedures, and safety standards.
• Perform other duties as assigned by management.

Guest Service Expectations

The Shake & Beverage Specialist is expected to:

• Create a welcoming and positive experience for every guest.
• Be friendly, energetic, and approachable.
• Have knowledge of the beverage menu and be able to answer guest questions.
• Make recommendations when appropriate.
• Handle guest concerns professionally and involve management when necessary.
• Maintain a sense of urgency without sacrificing accuracy or quality.

Requirements:

Qualifications

• Previous restaurant, beverage, cashier, or customer-service experience preferred but not required.
• Previous bartending or mixology experience is not required.
• Must be comfortable working with and serving alcohol.
• Must meet all applicable legal requirements for alcohol service.
• Ability to learn and consistently follow recipes and procedures.
• Strong communication and customer-service skills.
• Ability to work effectively in a fast-paced environment.
• Ability to multitask and prioritize during high-volume periods.
• Reliable, punctual, and dependable.
• Positive attitude and willingness to work as part of a team.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to frequently reach, bend, stoop, and move throughout the restaurant.
• Ability to lift and carry supplies and equipment weighing up to approximately 30–50 pounds, as needed.
• Ability to safely operate blenders and other beverage equipment.
• Ability to work in a fast-paced environment for extended periods.

Work Environment

• Fast-paced, high-energy quick-service restaurant environment.
• Frequent interaction with guests and team members.
• May be exposed to loud noise, wet floors, temperature changes, and cleaning chemicals.
• Must maintain a clean, safe, and professional work environment at all times.

Success in This Role

Success as a Shake & Beverage Specialist means consistently delivering great-looking, great-tasting beverages quickly and accurately, while providing friendly guest service and following all alcohol-service, safety, and sanitation standards.