Cafe Manager- McColl Rd.
Job Description
Why Join Reserva Coffee Roasters?
Competitive pay + weekly paycheck
Hourly Pay + Monthly pooled tips $3-$5 per hr. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.
Discounts on coffee, food, and merchandise
Free monthly coffee bag + free staff beverage
401(k) plan after 1 year of service (age min 21)
Short-term disability insurance
Access to healthcare through ACA
Paycheck advance access
Free tax return preparation
Quarterly performance bonuses + skill-based bonuses
Qualifications and Requirements:
Leadership experience required
Must hold a valid Food Managers license
3 years - Experience in the specialty coffee, retail, hospitality and/or customer service industries
Must be 18 year or older
Must be willing and able to commit to a minimum employment term of at least one year
Available to work up to 40 hours per week is required
Available to work weekends both Saturday and Sunday
Available to work holidays is required
Available to work day and evening shifts is required
Ability to effectively plan, organize, and set priorities
Obtaining barista certification through SCA is preferred
Must expect to work 4-5 floor shifts per week
Minimum Bachelor's degree highly desired
Must be willing to work overtime to cover shifts, including evenings and weekends and/or for special events, as well as generally be "on call" during store hours
Must have outstanding customer service skills, and an ability to communicate standards of excellent hospitality to others
Must have demonstrated leadership and managerial abilities, including an ability to effectively delegate tasks
Must be proficient with a computer and a smart phone, familiar and comfortable with Microsoft Office, etc.
Must be able or willing to learn to read and analyze P&L reports and spreadsheets
Must have excellent time management skills and an ability to handle multiple responsibilities at once
Must be able to lift heavy objects up to 50 lbs. and spend long periods of time on foot
Must have excellent verbal and written communication skills in English
Ability to understand and communicate in Spanish is preferred
Role Summary:
The Café Manager leads employees by way of Service Principles, Leadership Principles, and fosters a Teaming environment. The Café Manager is fully responsible for the day-to-day operations of the store. In addition, the Café Manager leads the organization in terms of top-quality experience, efficiency and superb customer engagement. The Café Manager will be held accountable for all operations of the café, including, meeting strict budgetary guidelines and controlling costs associated with COGS and labor, handling staff scheduling and personnel management, ordering and inventory, store appearance, and ensuring compliance with company policy and health codes.
As Café Manager, duties will include overseeing all things coffee, espresso, and tea including product development, education and training, and quality control. Also, have responsibility for driving the branding, merchandising, selling, and superior customer experience at Reserva Coffee Roasters store level, and be accountable for delivering sales and profit objectives throughout retail. Ensuring customer experience is outstanding, driving growth through shelving, new items, and selling promotional and incremental opportunities to achieve revenue targets.
Duties and Responsibilities:
Coach, lead, and manage café employees
Conduct team meetings with café personnel on a regular basis
Conduct regular one on one and coaching opportunities with café personnel
Coach and lead Shift Leaders, Bakers, and Baristas towards exemplified leadership standards
Oversee barista trainer program proper training of café personnel
Promotes and practices safe work habits, identifies and resolves workplace hazards and documents any incidents or accidents at the store
Be "on call" to cover shifts for no-call/no-shows, handle emergencies, customer issues
Provide actionable business building recommendations
Manage inventory and all monetary transactions
Lead and direct the business activities of the café
Maintain high quality and consistent product standards
Build and maintain strong visual presentation in the café, implement first in class merchandising standards.
Maintain a clean, organized, and well-stocked environment both behind the counter, in storage spaces, and customer areas and when necessary report anything broken, missing, out of stock, etc.
Work to strengthen team members knowledge of Reserva Coffee Roasters brand
Maintain expertise of current trends and SCA standards
Work with Director of Marketing and Roast Master to launch new coffees and related beverages ensuring the highest level of relevant knowledge at all levels
Create and drive both tested and innovative selling strategies that maximize opportunities for growth, collaborate with retail leadership and marketing to execute plans
Research and lead new coffee and espresso related initiatives as needed
Investigate customer feedback
Maintaining optimal inventory levels
Collaborate to develop and maintain café-level systems and quality assurance and maintenance for all equipment
Work with team to develop and maintain recipes for coffee and espresso-based beverages as well as non-coffee specialty beverages and food items
Cup and taste coffee and tea regularly to maintain familiarity with product and quality standards
Stay informed of new coffee availability and attributes
Working Conditions
Standing and walking for extended period of time, up to 8-12 hours
Bending, stooping and climbing
Mental and physical dexterity
Unassisted heavy lifting up to 50 lbs.
Repetition or sequence of duties
