Senior Systems Engineer

Job Summary

We are seeking a highly skilled and experienced Senior Systems Engineer to join our dynamic team. The ideal candidate will possess a deep understanding of systems engineering principles and be proficient in designing, implementing, and managing complex IT infrastructures. This role requires expertise in service-oriented architecture, system performance, and security.

Client & Team Support

• Provide leadership, support, and supplementation to Junior Systems Administrators and Helpdesk Technicians
• Oversee and complete support queue requests to ensure SLAs are being met
• Serve as a client's highest point of contact for technical matters and service thereof
• Resolve system performance and connectivity issues
• Available to manage occasional escalations outside standard business hours; such instances are rare but should be expected as part of the role

Infrastructure & Systems Management

• Configure and deploy new servers and services and perform upgrades as needed
• Participate in the design, deployment, and management of diverse server infrastructure deployments
• Advanced technical knowledge of current network protocols and standards, including Windows 10/11 (desktop/laptop)
• Advanced technical knowledge of Windows Server 2012 R2 through Server 2022
• Advanced technical knowledge of Mac OS X environments
• Advanced understanding of Microsoft-specific technologies including Active Directory, DFS, Exchange, MSSQL, and Hyper-V
• Managing Microsoft cloud and on-prem technologies including Office 365 (Intune, Exchange, OneDrive/SharePoint, Teams, Defender), Azure services (Entra ID, DNS, VPN, VM, Backups)
• Familiarity with Synology devices and backup/retention solutions such as Veeam and Backblaze B2
• Familiarity with the configuration/management of Juniper network equipment
• Exposure to WSL/Linux is a plus
• Write PowerShell scripts for information gathering, management, and deployment of systems

Security & Documentation

• Monitor system performance and enforce security best practices
• Research and propose technical solutions, offerings and strategy to management
• Lead project documentation, status reporting, and internal/external communication
• Maintain project plans and provide escalation to management as needed

Qualifications

• Bachelor’s degree in computer science or a related field; an advanced degree is a plus.
• Proven experience in systems engineering with a strong focus on system architecture design.
• Experience with cloud platforms such as AWS or Azure is essential.
• Strong understanding of computer networking concepts, including DNS, VPNs, firewalls, and general networking techniques.
• Strong analytical skills with the ability to debug complex systems effectively.
• 5+ years of experience in systems engineering or administration
• Strong oral and written communication skills
• Emphasis on ethics, accountability, and documentation discipline
• Desire to pursue ongoing certifications and technical development

Job Type:

• Full-time

Benefits:

• 401(k) Retirement plan
• 401(k) matching
• Dental insurance
• Vision insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Short Term Disability
• Paid time off

Work Location:

This is a home-based Hybrid role — we do not maintain a company office. Candidates must reside in the Chicagoland Area, as the role requires travel to Hodgkins, IL and nearby client sites. Chicagoland Area — with travel to Hodgkins, IL and nearby client sites