Automotive Service Lane Manager

Merceds-Benz of Lafayette is hiring an experienced Automotive Service Lane Manager

The Automotive Service Lane Manager is a key leadership role responsible for overseeing the daily operations of the service lane at the dealership. This position involves managing service advisors, ensuring exceptional customer service, and facilitating the flow of vehicles through the service process.

Responsibilities:

• Supervise and lead the service advisor team,
• Ensure a high level of customer satisfaction
• Train service advisors in customer service best practices and service standards.
• Oversee the service lane workflow
• Collaborate with technicians and parts department to streamline the service process
• Generate regular reports for dealership management
• Execute training programs for service advisors in product knowledge, customer service and process.

Requirements:

• Minimum 5 Years Previous Service Advisor Experience or Prior Service Management Experience Required
• Proven experience in automotive service management or a related role.
• Strong leadership and interpersonal skills.
• Excellent customer service and communication abilities.
• In-depth knowledge of automotive service processes and industry best practices.
• Familiarity with dealership management software and service lane technology.
• Minimum High School Diploma required
• Valid driver’s license also required.

Our Benefits Include:

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Life Insurance
• Short & Long Term Disability Insurance
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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