Automotive Service Department Scheduler
Job Description
Automotive Service Department Scheduler
Customer-Focused Role | Stable Schedule | Growth Opportunity
Krause Auto Group
Help Deliver an Exceptional Service Experience from the Very First Call
Krause Auto Group is seeking a professional, organized, and customer-focused Automotive Service Department Scheduler to join our growing service team. This role is essential to creating a smooth and positive customer experience by helping clients schedule service appointments, follow up on vehicle maintenance needs, and maintain consistent communication throughout the service process.
For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we support individual development, encourage advancement opportunities, and celebrate success stories across every department.
With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.
Why You’ll Love It Here
Free health insurance option available
HSA company contributions
Dental & vision insurance available
Short-term & long-term disability insurance
401(k) options available
Paid vacation, PTO, and holidays
Career advancement opportunities—we promote from within
Employee discounts on vehicles, parts & service
Holiday lunches, team events, and employee appreciation celebrations
Family-owned and operated culture
Long-term career stability
Supportive and team-oriented environment
What You’ll Do
As an Automotive Service Department Scheduler, you’ll help ensure customers receive prompt, professional, and efficient service scheduling support while helping maintain workflow within the service department.
Customer Communication & Scheduling
Answer incoming calls and assist customers with scheduling service appointments
Schedule appointments based on shop capacity, technician availability, and workflow guidelines
Respond quickly to customer phone calls, internet scheduling requests, and live chat inquiries
Confirm scheduled appointments and follow up on missed appointments
Assist customers with questions regarding vehicle maintenance recommendations and service needs
Customer Follow-Up & Retention
Conduct outbound follow-up calls after service appointments to ensure customer satisfaction
Follow dealership processes for declined services, lost customers, and future appointment scheduling
Send service reminders, coupons, promotions, and customer communication materials
Encourage satisfied customers to leave online reviews and feedback
Help maintain strong customer retention through consistent communication and follow-up
Administrative Support
Maintain accurate customer notes and appointment information within dealership systems
Work closely with Service Advisors and department leadership to support workflow efficiency
Assist with maintaining organized scheduling processes and communication records
Support additional service department administrative tasks as needed
What You Bring
Strong customer service and communication skills
Positive attitude with a professional and friendly demeanor
Excellent phone etiquette and active listening skills
Strong organizational and multitasking abilities
Ability to work efficiently in a fast-paced environment
Team-oriented mindset with a willingness to learn and improve
Reliable, punctual, and detail-oriented work ethic
Comfortable communicating with customers regarding maintenance recommendations and follow-up services
Requirements:
Strong computer skills including Outlook, Excel, Google Sheets, and Word
Dual-screen experience preferred
Previous customer service or appointment scheduling experience preferred
Valid driver’s license with a clean driving record
Why Krause Auto Group?
Over 30 years of automotive success
Family-owned and operated organization
Promote-from-within culture with real advancement opportunities
Opportunity to grow within a respected multi-brand automotive group
Leadership team focused on employee development and long-term success
Strong reputation for customer satisfaction and employee support
Perfect For Candidates With Backgrounds In:
Customer service
Appointment scheduling
Call center support
Automotive service coordination
Reception or administrative support
Hospitality and client relations
Retail or phone-based customer support
Start Your Career with Joey Logano's Huntersville Ford
This is more than just a scheduling role—it’s an opportunity to join a growing team, build valuable customer service experience, and grow your career within a stable and supportive organization.
Apply today and become part of the Krause Auto Group family.
Our Commitment to You
Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.
