Field Service Manager
Job Description
Central Cooling & Heating – Woburn, MA
Salary: $90,000–$115,000, depending on experience
Central Cooling & Heating is looking for an experienced HVAC Field Service Manager to lead, coach, and develop our service technicians.
For more than 50 years, Central Cooling & Heating has served customers throughout Greater Boston. We’re looking for a hands-on leader who understands HVAC, knows how to get the best out of a team, and can keep field operations running safely and efficiently.
If you know HVAC, enjoy developing technicians, and thrive in a fast-paced service environment, we want to talk to you.
What You’ll Do- Lead, coach, and develop a team of HVAC Service Technicians
- Oversee daily field service operations
- Drive technician productivity, performance, revenue, and customer satisfaction
- Coordinate with dispatch to ensure the right technicians and resources are assigned to each job
- Provide technical guidance on complex HVAC service and troubleshooting issues
- Monitor KPIs, callbacks, labor hours, service quality, and overall department performance
- Set clear expectations and hold the team accountable for results
- Handle customer escalations and resolve field issues
- Recruit, interview, hire, and onboard technicians
- Identify training needs and help technicians continue developing their skills
- Ensure OSHA, safety, and company standards are followed
- Assist with budgeting, forecasting, staffing, and controlling service-related expenses
- Partner with dispatch, sales, technicians, and leadership to improve operations
- Identify problems quickly and implement solutions
- Build a positive, accountable, high-performing service team
- HVAC service management or field leadership experience
- Strong understanding of commercial HVAC systems, troubleshooting, service, and repair
- Experience leading and developing HVAC Service Technicians
- Strong operational and problem-solving skills
- Comfortable managing KPIs, productivity, revenue, and service performance
- Ability to handle customer escalations and high-pressure situations
- Strong communication and leadership skills
- Safety-focused with knowledge of OSHA and field safety requirements
- Valid driver's license and clean driving record
- Competitive salary of $90,000–$115,000
- Health, dental, and vision insurance
- 401(k) with company match
- Paid vacation, sick, and personal days
- Paid training and ongoing education
- Growth opportunities
- Parental leave
- Short-term and long-term disability
- Company-paid life insurance
- Friends and family discounts on services
- Year-round work
Monday–Friday with weekends as needed.
If you’re an HVAC leader who knows how to develop people, improve performance, and keep a service operation moving, we’d love to meet you.
Apply today and bring your leadership experience to Central Cooling & Heating.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
