Order Fulfillment - Entry Level

Job TitleOrder Fulfillment Specialist (Hardware & Device Configuration)LocationNorwell, MA (On-site, 5 days per week)Employment TypeFull-Time, 40 hours per weekCompensation: $42,000 per year + benefitsRole OverviewThe Order Fulfillment Specialist supports a digital health program by preparing, configuring, and shipping tablet devices to family caregivers. This role works closely with internal enrollment and engagement teams to ensure timely, accurate, and secure delivery of hardware. The ideal candidate is highly detail-oriented, comfortable with repetitive technical tasks, and motivated by supporting caregivers through reliable device fulfillment.Key ResponsibilitiesDevice Preparation & ConfigurationPrepare Samsung tablets for shipment following standardized proceduresInstall, configure, and validate required software on tablets and SD cardsLoad approved applications, updates, and configurations according to fulfillment guidelinesEnsure SD cards are properly prepared, labeled, and inserted to support device functionalityPerform required quality checks to confirm devices are fully functional prior to releaseQuality Assurance & TroubleshootingVerify successful software installation through documented quality checksTroubleshoot basic device, software, or SD card issues and escalate unresolved problems as neededMaintain data integrity and device security throughout configuration and preparationShipping, Receiving & InventoryPrepare and ship devices via USPS and FedExReceive, inspect, and process returned tabletsMaintain accurate inventory of devices and suppliesOrder and manage auxiliary supplies as neededDocumentation & Process AdherenceAccurately document device setup, configuration status, and shipment details in tracking systemsFollow detailed technical checklists and fulfillment processes consistentlyDocument process updates and suggest improvements when appropriateCross-Functional CollaborationPartner with Enrollment and Engagement teams to support timely and accurate device fulfillmentExperience & Seniority5+ years of experience in a detail-oriented, technically rigorous role (e.g., mobile device retail, electronics support, technical operations)Required SkillsTechnical / Hard SkillsComfortable configuring tablets or similar hardware devicesExperience installing software, managing files, and following technical QA checklistsTechnologically adept (e.g., setting up smartphones or handheld devices)Administrative SkillsExperience with administrative tasks, data entry, and/or shipping packages preferredSoft SkillsExceptional attention to detail and strong process orientationAbility to identify and correct errors before shipmentStrong communication and relationship-building skillsGoal-oriented and dependable in a repetitive technical environmentAdditional RequirementsAbility to work on-site in Norwell, MA, five days per weekComfort with repetitive, structured technical work