Junior Systems Administrator

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

MSM Technology is seeking to fill the Junior Systems Administrator position. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas. We offer competitive compensation and benefits including Health, Vision, and Dental Insurance, a matching 401k plan, and other benefits given below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity.

• Position: Junior Systems Administrator
• Location: Washington, DC.
• Clearance: TS/SCI.

Responsibilities:

• Provide first level contact and convey resolutions to customer issues
  
  
• Properly escalate unresolved queries to the next level of support
  
  
• Track, route, and redirect problems to correct resources
  
  
• Update customer data and produce activity reports
  
  
• Walk customers through problem solving process
  
  
• Follow up with customers, provide feedback and see problems through to resolution
  
  
• Utilize excellent customer service skills and exceed customers’ expectations
  
  
• Ensure proper recording, documentation, and closure
  
  
• Recommend procedure modifications or improvements
  
  
• Ability to investigate and research issues thoroughly with minimal guidance.
  
  
• Ability to support security compliance procedures to include assessing vulnerabilities, implementing controls, and reviewing security logs

Required skills:

• Available to provide Help Desk support from 6am – 2pm EST
  
  
• Two (2) or more years of experience as a system administrator with demonstrated success in performing appropriate functions within large software development programs.
  
  
• Two (2) or more years of experience with help desk operations.
  
  
• One (1) or more years of experience with Jira.

Required Education and Certification:

• A bachelor’s degree required in engineering, computer science, information sciences, or related field or equivalent in experience and expertise.
  
  

Preferred or desired qualifications and Experience:

• AWS Certified Solutions Architect – Associate
  
  
• Security+

If you are interested in this position, please send me a copy of your latest resume at [email protected] with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!

• Availability to start a new job
• Best Rates
• Contact #

Please don’t hesitate to contact me with any questions (s) you may have. All employment is decided based on qualifications, merit, and business needs.

Regards,

Usman Khan
Technical Recruiter
Representing:
MSM Technology, LLC
Office: (703) 936-6001 Ext. 582
Direct: (703) 662-0528
[email protected]

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MSM Technology is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.