Customer Care Specialist

Serves as the primary customer contact, handling order entry, cross-department coordination, and inquiry resolution in a manufacturing setting. Key ResponsibilitiesCustomer Service: Manage inquiries via phone/email, provide order and shipping updates, and resolve customer issues.Order Entry: Enter orders accurately into ERP, verify pricing/specs, process changes, and issue confirmations.Sales & Administrative Support: Support sales with order tracking, maintain ERP/CRM records, and assist Accounts Receivable when needed.Production & Shipping Coordination: Coordinate with production planning to meet delivery commitments and work with shipping on timely deliveries. QualificationsHigh school diploma required; Associate's degree preferred.2–5 years of customer service or order entry experience (manufacturing background preferred).Proficiency in Microsoft Office and ERP systems (e.g., Epicor, SAP, Oracle). Key Performance Indicators (KPIs)Order entry accuracy: 99%+Customer response time: Within 2 business hoursOrder acknowledgements: Sent same business day