Law Firm Intake Specialist
Job Description
Lloyd Baker Injury Attorneys is seeking a compassionate, persuasive, and professional Intake Specialist to join our firm.
As the first point of contact for potential clients, you’ll play a vital role in listening to their stories, showing genuine empathy, and helping them take the first step toward justice.
This position combines client care with sales acumen — ensuring that every call is handled with warmth, professionalism, and a sense of purpose.
If you’re driven by helping people and confident in your ability to build trust quickly, we’d love to meet you!
Compensation: $20 - $25 per hour plus bonus after 90 days (DOE)
Compensation:$20 - $25 per hour plus bonus DOE
Responsibilities:
- Answer inbound calls and respond to online inquiries from potential new clients
- Listen with empathy, assess case eligibility, and explain the intake process clearly
- Convert qualified leads into signed clients using professional communication and follow-up skills
- Gather detailed information about potential clients and document all interactions accurately
- Collaborate with attorneys and case managers to ensure seamless handoff of new cases
- Maintain an upbeat, compassionate, and client-focused demeanor at all times
Qualifications:
1+ years of experience in sales, customer service, or legal intake (personal injury experience a plus)
Exceptional communication skills and emotional intelligence
A naturally empathetic and persuasive personality
Strong attention to detail and organizational skills
Bilingual (Spanish/English) preferred but not required
Proficient with computers, CRM systems, and multitasking in a fast-paced environment
Positive attitude and a passion for helping people during difficult times
About Company
At Lloyd Baker Injury Attorneys, our team lives and works by six guiding principles:
- Hunger – We strive to improve and achieve excellence every day
- Reliability – We do what we say we’ll do
- Empathy – We care deeply about clients and one another
- Positivity – We choose optimism and solutions over problems
- Integrity – We uphold honesty and accountability in everything
- Team-First – We win together
If these values describe you, you’ll feel right at home here.
Why You’ll Love Working With Us
- Competitive base pay
- Supportive, team-oriented environment
- Professional growth and training opportunities
- A culture that values compassion, excellence, and purpose
