Automotive Service Advisor
Job Description
Overview
Group 1 Automotive is actively hiring Service Advisors across our Tulsa-area dealerships, including South Pointe Chevrolet, South Pointe Honda, South Pointe Chrysler Dodge Jeep Ram, and BMW of Tulsa.
Are you a customer-focused professional who thrives in a fast-paced environment and enjoys building relationships, solving problems, and earning based on your performance? If so, this could be the opportunity you've been looking for.
As a Service Advisor, you'll serve as the trusted link between customers and the service department, helping clients understand their vehicle's maintenance and repair needs while delivering an outstanding ownership experience. This role combines customer service, sales, and automotive knowledge, making it ideal for individuals who enjoy interacting with people and are motivated by results.
Whether you have previous Service Advisor experience, an automotive background, or success in customer service, retail, hospitality, or sales, Group 1 Automotive offers the training, support, and career growth opportunities needed to succeed.
Join one of the nation's leading automotive retailers and build a rewarding career with respected brands, strong customer traffic, and a team committed to your success.
Responsibilities
- Deliver an exceptional customer experience by scheduling appointments, greeting customers, and efficiently managing the service process from write-up through vehicle delivery.
- Create accurate repair orders, document customer concerns, and provide clear estimates for recommended services, costs, and completion timelines.
- Serve as the primary point of contact between customers, technicians, and parts personnel to ensure seamless communication and timely repairs.
- Keep customers informed throughout the service process by providing proactive updates, managing expectations, and addressing questions or concerns.
- Review multi-point inspections and confidently recommend maintenance and repair services that enhance vehicle performance, safety, and reliability.
- Build trust and long-term customer relationships through professionalism, transparency, and outstanding service.
- Maintain up-to-date knowledge of vehicle maintenance schedules, manufacturer recommendations, warranties, and dealership service offerings.
- Utilize dealership systems to accurately document customer interactions, repair recommendations, approvals, and completed services.
- Consistently achieve customer satisfaction, sales, and performance goals in a fast-paced, high-volume service environment
Qualifications
- Valid driver’s license and acceptable driving recordHigh school diploma or equivalent required; additional automotive training or certifications are a plus
- Prior experience as an Automotive Service Advisor, Service Writer, or in a customer-facing role within a dealership or automotive service environment preferred
- Strong knowledge of automotive maintenance, repair processes, and vehicle systems
- Excellent customer service and communication skills, with the ability to explain technical information in a clear, professional manner
- Proven ability to upsell recommended maintenance and repairs based on vehicle needs
- Strong organizational skills with the ability to manage multiple customers and tasks in a fast-paced environment
- Proficiency with dealership management systems (such as CDK, Reynolds & Reynolds, or similar) and basic computer skills
- Ability to work collaboratively with technicians, parts staff, and management
In addition to competitive compensation, we offer:
- Monthly base pay of $2,500, plus performance‑based commission
- Performance‑driven pay structure that rewards customer satisfaction, productivity, and quality service
- Ongoing training, coaching, and support in a high‑volume service environment
- Opportunities for long‑term growth within Group 1 Automotive
- Health, Dental, Vision, Life, and Disability insurance
