Director of Franchise Engagement

Benefits:

• Childcare Benefits
• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Salary: $90,000–$100,000 annually
Location: Deerfield Beach, FL | 100% Onsite |

Job Overview
The Learning Experience is seeking an experienced Director of Franchise Engagement to guide franchise owners through the development journey from franchise agreement signing through new center opening.Serving as a primary connection between franchisees and corporate teams, this role keeps owners informed, projects moving, and stakeholders aligned throughout site selection, real estate development, pre-construction, and opening preparation.

What You’ll Do:


Lead the Franchisee Experience

• Serve as a primary point of contact for franchise owners throughout the development process
• Guide franchisees through key milestones, expectations, decisions, and next steps
• Provide clear and consistent updates regarding project status, site activity, and development timelines
• Build trusted relationships while setting expectations and maintaining accountability
• Ensure questions, concerns, and action items are addressed by the appropriate internal partners

Coordinate Franchise Development

• Track franchise development projects from agreement signing through site selection, pre-construction, and opening preparation
• Coordinate site matching requests, site evaluations, and development activities with franchisees and internal teams
• Monitor project milestones, dependencies, and deliverables across the development pipeline
• Identify potential delays or obstacles and escalate risks before they impact project timelines
• Facilitate successful handoffs between Development and New Center Opening teams

Partner Across the Organization

• Coordinate closely with Real Estate, Construction, Operations, Legal, Finance, Marketing, and other corporate teams
• Align franchisee expectations with internal project timelines and requirements
• Facilitate communication between franchise owners, brokers, developers, and corporate stakeholders
• Help resolve cross-functional issues that could affect development progress or the franchisee experience

Manage Pipeline Visibility and Processes

• Maintain accurate franchise development records, CRM information, project trackers, and action items
• Provide visibility into project status, upcoming milestones, risks, and outstanding decisions
• Support franchisee onboarding and access to required systems, resources, and processes
• Identify opportunities to improve development workflows, communication, and the overall franchisee experience

Qualifications

• Bachelor’s degree in Business, Real Estate, Project Management, Hospitality, Operations, or related field preferred
• 7+ years of experience in franchise development, franchise operations, real estate development, project management, multi-unit operations, or client-facing business roles
• Experience working directly with franchise owners, business owners, or external clients strongly preferred
• Experience in franchise, retail, restaurant, hospitality, education, or other multi-location environments preferred
• Strong project management skills with the ability to manage multiple development timelines simultaneously
• Excellent written and verbal communication skills
• Strong relationship management, stakeholder management, and expectation-setting abilities
• Highly organized with exceptional follow-through and attention to detail
• Experience with CRM and project management systems; Monday.com experience preferred
• Ability to navigate complex, cross-functional projects in a fast-paced environment