Customer Service Representative
Job Description
Join our growing and dynamic Farmers Insurance Agency! We're seeking a motivated, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative (CSR). The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.
No prior experience is necessaryApply for the position today by completing the form and completing the assessment.
Benefits
Annual Base Salary Based on Experience
Mon-Fri Schedule
Retirement Plan
Career Growth Opportunities
Licensing Assistance
Paid Holidays
Hands-On Training
Pay Raise Opportunities
Responsibilities
Deliver exceptional customer service to our valued policyholders
Assist clients with payments, policy changes, and insurance questions
Help clients understand their coverage options and make informed decisions
Maintain and update client records and policy databases (APEX)
Review daily retention, underwriting alerts, and policy processing notifications
Contact clients regarding cancellations or renewal changes
Prepare files and support annual review appointments for Account Executives
File and organize documents for new and existing clients
Identify coverage gaps and referral opportunities to support our producers
Requirements
Excellent communication and interpersonal skills
Resourceful, proactive, and a strong problem-solver
Organized, with great time management and multitasking abilities
Comfortable with technology and computer systems
A genuine desire to help people and contribute to a positive team culture
Able to obtain a P&C license within 60 days (we'll support you through the process)
