Substance Use Outpatient Case Manager

Firefly Outpatient is seeking a dedicated and organized Case Manager to join our clinical team. This role plays a critical part in coordinating client admissions, treatment planning, discharge planning, and aftercare services. The Case Manager serves as a key liaison between clients, families, referral sources, and the interdisciplinary treatment team to ensure seamless continuity of care.

The ideal candidate is compassionate, detail-oriented, and experienced in substance use disorder and/or mental health treatment environments, with strong communication and crisis intervention skills.

Primary Responsibilities

• Direct the response to requests for services, including intake calls, assessments, referrals, level-of-care determinations, and follow-up.
• Manage admissions calls (including evenings and weekends as assigned).
• Oversee client admissions and ensure all intake documentation is accurate and compliant with licensing and Joint Commission standards.
• Collaborate with the Clinical Director to evaluate appropriateness of admissions.
• Maintain active awareness of all client admissions, discharges, and transfers.
• Coordinate discharge planning, aftercare services, relapse prevention planning, and outcome follow-up.
• Meet weekly with assigned clients to support treatment planning and progress.
• Facilitate sessions with referral sources and family members as needed.
• Conduct crisis intervention and de-escalation as required.
• Maintain ongoing communication with referral partners and support marketing initiatives as assigned.
• Ensure compliance with HIPAA, ODMHSAS, Joint Commission, and agency standards.
• Maintain accurate, timely documentation in the electronic health record.
• Participate in weekly meetings and performance improvement initiatives.
• Perform other duties as assigned.

Key Competencies

• Comprehensive client assessment and individualized treatment planning
• Care coordination across multidisciplinary teams
• Crisis intervention and de-escalation skills
• Strong customer service and professional telephone communication
• Discharge planning and relapse prevention support
• Knowledge of substance use disorder treatment modalities
• Understanding of regulatory and accreditation standards
• Time management and caseload organization
• Strong ethical boundaries and confidentiality practices
• Proficiency in EHR systems and documentation compliance
• Relationship building with clients, families, and referral sources

Qualifications

• Must be at least 18 years of age
• Bachelor’s degree in behavioral health, business, marketing, administration, or related field (preferred) or equivalent experience
• Registered, certified, or licensed by state-approved certifying organization for behavioral health / addiction
• Minimum of two (2) years of experience in a healthcare or behavioral health setting (preferred)
• Knowledge of psychiatric and chemical dependency treatment principles (preferred)
• CPR/First Aid certification (or ability to obtain upon hire)
• Valid Class “C” Driver’s License (if driving for company) or valid Photo ID
• Successful completion of background check and health screening
• Negative TB test required
• Basic computer proficiency required

Physical & Work Requirements

• Ability to work a 40+ hour workweek
• Prolonged sitting (up to 8 hours)
• Ability to operate standard office equipment
• Ability to lift, pull, stoop, and move throughout the facility
• Ability to operate a motor vehicle (if required)
• Adequate vision, hearing, and manual dexterity to perform essential duties

What We Offer

• Mission-driven, team-oriented culture
• Opportunity to make a meaningful impact in clients’ recovery journeys
• Professional growth and development opportunities
• Collaborative leadership and supportive clinical team