Shift Manager

COMPENSATION: Starting wage $14 - negotiable based on experience.

ROLE RESPONSIBILITES AND DUTIES:

• Handle customers
• Be courteous and cordial to everyone
• Deal with customer problems and complaints
• Understand and make a decision based on each individual situation
• LISTEN to their problems and show concern
• Determine how to solve their problem—discounts, re-cook food, etc.
• Consistently “walk the kitchen” so you can catch a little problem BEFORE it developsinto a BIG problem!
• ALWAYS: Stay calm, responding in a concerned and sympathetic manner
• Manage Employees - Both Front of House (FOH) and Back of the House (BOH)
• Front of the House (FOH)
  
  • Deliver food to tables/curbside, walk-in guest in an extremely timely manner
  • Pay attention to FOH-help them when needed
  • Be respectful to employees - “If you want respect, you have to give it”
• Back of the House (BOH)
  
  • Watch ticket times and make sure cooks are not falling behind
  • Be ready to jump in and help when cooks need it
  • Control delivery times at peak times
• Assist GM
  • Run the floor during peak hours
  • Handle customer complaints