Client Success Manager (Full-time, Remote)

This is a remote position.

Spakinect is the leading provider of virtual Good Faith Exams. Our telehealth platform provides thousands of clients across the country (including med spas, nurse injectors, wellness centers, and more) with access to comprehensive, compliant pre-treatment health screenings. Our mission is to provide peace of mind to healthcare providers, giving them the freedom to thrive.

We're looking for a Client Success Manager who is passionate about building lasting client relationships and creating exceptional customer experiences. If you're a natural problem solver, thrive on helping others succeed, and take ownership of outcomes - not just tasks - we'd love to meet you.

The Client Success Manager is the face of Spakinect for many of our clients. This role serves as the trusted advisor, relationship builder, and internal advocate who ensures every client receives an exceptional experience. You'll partner closely with Sales, Operations, Clinical, and Billing to remove roadblocks, strengthen partnerships, and help our clients achieve long-term success.To be effective in this position requires building strong relationships with key accounts, understanding their goals and challenges, and translating those needs into actionable insights for our internal teams. By driving this unified approach to client success, this role strengthens partnerships, drives exceptional customer satisfaction, and ultimately ensures our clients achieve long-term success with Spakinect.

• Client Onboarding & Expansion
  
• Client Advocacy & Problem Solving
  
• Account Growth & Retention
  
• Process Improvement & Collaboration
  
• Relationship Management
  

We're a growing company with an incredible team that genuinely enjoys working together. We believe in taking care of our clients, supporting one another, and continuously improving. If you enjoy solving problems, building relationships, and making a meaningful impact every day, we'd love to meet you.

• 2+ years of experience in account management, client success, or a similar client facing role.
  

• Previous experience in a role with accountability for client success and happiness, ideally having owned a portfolio of accounts.
  

• Demonstrated experience as a team player - someone who can smoothly integrate Ops teams into a problem-solving flow rather than just throwing the problem over the fence.
  

• Sharp organizational instincts. You can manage a lot of moving pieces without losing track of any of them.
  

• Exceptional written, verbal, and virtual communication skills. You can communicate professionally with everyone from front desk staff to physicians and business owners.
  

• A bias toward action. You don't wait for someone else to solve a problem - you take ownership, involve the right people, and see it through to completion.
  

• Someone who thrives working across departments and takes pride in getting things right, not just getting them done.
  

• Healthcare, med spa, or SaaS experience are a strong plus
  

• Strong familiarity with common sales tools such as a CRM, Gmail, etc.
  

• Professional video meeting skills, including personal presentation and comfort with video meeting technology.
  

• Comfortable navigating ambiguity and adapting as processes evolve. We move quickly, and we're always looking for better ways to serve our clients.
  

• Strong comfort in a remote work environment. We get it - remote work isn’t for everyone! To succeed in our fully remote environment, you’ll need to be comfortable with chat communication and practiced at communicating status and progress proactively.
  

Within your first 90 days you'll:

• Build strong relationships with your assigned accounts.
  

• Become confident navigating Spakinect's onboarding process.
  

• Resolve client issues independently while knowing when to bring in internal experts.
  

• Identify opportunities to improve our client experience.
  

• Become a trusted partner to both our clients and internal teams.
  

• Remote work environment
  

• Paid holidays
  

• Unlimited Flex PTO
  

• An all encompassing policy to be used for vacation, sick leave, personal time, etc.
  

• Eligibility to participate in the company’s 401K plan
  

• Healthcare Benefits
  

• 100% company-sponsored plans for medical, dental, and vision coverage
  

• Group Life and Long Term Disability insurance
  

• Group LTD Plan - Provides a monthly disability benefit equal to 60% of your monthly earnings, up to $10K per month
  

• Group Life Plan - Provides your designated beneficiaries with a death benefit equal to your annual earnings, up to $100K
  

• Wellness Program
  

• Monthly Health and Fitness Reimbursement (up to $50/month)
  

• Employee incentives via Bonusly
  

• Virtual events, online groups, and team collaboration
  

• Company provided laptop