Resource Navigator (Mental Health Program)

Job Title: Resource Navigator-VFWP

FLSA Status: Exempt

Job Type: Full Time

Reports To: VFWP Clinical Director

Location: San Antonio

Expected Hours of Monday thru Friday, 8:30 am – 5:30 pm. Occasional

Work: evening and weekend work may be required as job duties demand.

Revised Date:

Job Duties:

The Veteran and Family Wellness Program (VFWP) Resource Navigator will provide services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care, specialized case management, care coordination, health education, interdisciplinary collaboration, coordination, and consultation, and administrative duties. Incumbent will work closely with the Veteran’s or Homeless individual’s primary care provider and members of the Individual’s assigned interdisciplinary treatment team. The Veteran and Family Wellness Program Resource Navigator as the representative of the American GI Forum NVOP will act as a liaison between the VA medical clinic and other community medical services. The Veteran and Family Wellness Program Resource Navigator will work with a population of Veteran/Homeless Individuals with complex needs who require assistance accessing health care services or adhering to health care plans and be willing to help them with obtaining health care insurance.

Job Requirements:

• Must have a Bachelor’s Degree with at least 2 years’ work experience in a health care or social services area of practice or equivalent experience
• Must have documented experience working with veterans, be a veteran themselves, or veteran spouse are preferred.
• Must keep timely documentation in an electronic medical records (EMR) system
• Must be willing to attend periodic training as required by the position.
• Must be available to begin immediately and carry professional liability insurance.
• Must be willing to travel within the local city in a privately owned vehicle.
• Must have a valid driver’s license and vehicle general liability insurance is required.
• Must be able to pass a drug test and background check.
• Clearance must be obtained prior to hiring.

OTHER SKILLS AND ABILITIES:

Typing; Computer literate in using Word, Excel, Access, PowerPoint, and Outlook

Good understanding of the multitude of problems faced by veterans/clients

Must be able to effectively communicate verbally and in writing.

Must be able to speak before groups when necessary

Must be able to make independent decisions in coordination with service objectives.

COMPETENCIES:

Responsiveness to Internal and External Clients

(Providing superior customer service; treating others with respect; assisting others to achieve success)

Integrity/Honesty

(Doing the right thing in all circumstances, even if no one is watching; exercising sound judgment)

Adaptability

(Adjusting to change even under stressful situations while helping others to make the same transition)

Teamwork

(Working together cohesively, towards a common goal, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance)

Work Standards

(Meeting high standards that are supportive of policies and procedures)

EDUCATION and/or EXPERIENCE

Must have a Bachelor’s Degree with at least 2 years work experience in healthcare or social area of practice.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must have access to reliable transportation
• Must have a current Texas driver’s license at all times
• Must have applicable automobile liability insurance at all times
• Must pass drug testing and background check
• All personnel of the organization must be bondable
• This position requires local travel on company time, and therefore must pass a driving record clearance by insurance carrier for this position.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

C = Constantly (2/3 or more of the time) O = Occasionally (up to 1/3 of the time) N/A = Not Applicable F = Frequently (from 1/3 to 2/3) R = Rarely (less than one hour per week)

PHYSICAL DEMANDS

FREQUENCY

PHYSICAL DEMANDS

FREQUENCY

Lifting up to ____30______lbs.

R

Vision – Ability to adjust focus

F

Sitting

F

Reaching over shoulder

O

Walking

F

Stooping

O

Bending waist

F

Driving

F

Balancing

F

Pushing

R

Climbing

R

Pulling

R

Kneeling

R

Talking

C

Vision – Close Vision

C

Hearing

C

Vision – Distance Vision

F

Other ___________

N/A

WORK ENVIRONMENT

While performing the duties of this position, the employee will conduct office work, meet with clientele and team members, and at times travel offsite to conduct business. Travel by automobile will be necessary, and employee may be exposed to varying weather conditions. Employee will also be required to work in varied office and residential environment based on assigned caseload. Employee will be able to handle and de-escalate situations that may arise while at work. Employee will be required to recruit clients in traditional work environments such as job fairs and while networking at community events, as well as recruiting homeless clients where they may reside such as shelter homes, streets, and encampments.

I, _____________________________, have read the above job description for my position and understand the requirements for my success with the company. If I have any questions, I will seek the guidance of my immediate supervisor or Human Resources.

Team Member’s Signature: ________________________ Date: ______________

I, _____________________________, have reviewed the above job description with the team member and have set clear expectations for the team member’s success with the company.

Supervisor’s Signature: _____________________________ Date: _____________

This job description has been approved by all levels of management.

ESSENTIAL FUNCTIONS - Duties that meet the American with Disability Act (ADA) definition of essential functions.

1. Must read and understand the detailed policies, guidelines, forms, and other directives set out by the organization’s Manuals of Standard Operation Procedures;

1. Monitor their assigned monthly goals, follow the work flow system, and assure compliance requirements of the government or other contract obligations applicable to the organization and the Case Manager assignments;

1. May be required to travel for training purposes or to serve the enrolled clients, or to perform informational presentations or other forms of outreach activity;

1. Responsible for preparing reports required and submitting the same to the Supervisor or the Management Information System (MIS) on a timely basis;