Posted August 23, 2026
FEMA - Bilingual Quality Assurance Analyst
Dawson
Columbus, OH, US
Full Time
Job Description
Job Description
Bilingual Quality Assurance Analyst
Contact Center Leadership
$22.00 per hour
Monday-Friday, 8-Hour Shift Between 8:00am-6:00pm
Columbus, Ohio in Franklinton (onsite)
Temp to Hire
Why You’ll Love This Job:
- Full-time (45-hours a week), onsite leadership role
- Your own dedicated desk – no hoteling, no sharing, just your space
- Onsite fitness center – work out before, during, or after your shift without leaving the building
- Team building activities including contests and team meals – this team has fun together
- Free parking onsite or conveniently located on the bus line
What You’ll Do:
- Conduct audits in accordance with established quality assurance guidelines, ensuring standards are consistently met across all processes
- Maintain thorough, audit-ready supporting documentation in compliance with applicable guidelines
- Participate in monthly quality assurance and calibration meetings to stay aligned with evolving standards and best practices
What We’re Looking For:
- High School Diploma or equivalent required; Associate or Bachelor’s degree preferred
- Bilingual in English and Spanish is required
- Ability to pass a federal background check, as employment is contingent on client approval
- Must pass lifetime criminal background and credit check (no current delinquencies, no student debt, no back taxes)
- Strong analytical and problem-solving skills with excellent attention to detail and sound decision-making ability
- Exceptional written and verbal communication skills across all levels – senior leadership, peers, and team members
- Self-starter who works independently under pressure and meets deadlines with minimal supervision
- Proficient in PC skills with knowledge of quality assurance terminology, methodology, and tools
- Able to collect, record, and interpret data accurately while maintaining strict confidentiality of employee information
- Familiarity with client technology, business processes, and procedures; prior mentor experience is a plus
- Comfortable working in a primarily sedentary role (seated approximately 85% of the day)
Apply Today!
Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.
About Dawson
Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.
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