Medical Scheduler
Job Description
Title: Medical Scheduler
Location: Hammond, IN (Onsite)
Compensation: $17 - $20 per hour (based on experience)
Employment Type: Contract-to-Hire
Industry: Healthcare / Patient Access / Call Center
Work Schedule: Monday-Friday, 9:00 AM-5:30 PM
Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits.
About our client
Addison Group is hiring multiple Medical Schedulers on behalf of our client, a healthcare organization seeking to expand its patient access team. This position focuses on appointment scheduling, patient communication, and maintaining high-quality service in a fast-paced call center environment.
Job Description
The Scheduling Representative plays a key role in connecting patients with healthcare services by coordinating appointments and gathering essential information for registration. This position requires strong communication skills, attention to detail, and the ability to manage a high volume of calls while maintaining a positive patient experience.
Key Responsibilities
- Handle incoming calls and place outbound calls to schedule patient appointments across multiple service lines
- Accurately collect and confirm patient demographics and insurance details to support preregistration
- Provide clear instructions regarding appointment preparation, arrival times, and facility locations
- Route messages, documentation, and physician orders to appropriate departments when needed
- Maintain organized tracking of scheduling requests, voicemails, and follow-up items
- Deliver a high level of customer service by actively listening and responding to patient needs with professionalism and empathy
- Meet established performance metrics related to call quality, productivity, and accuracy
- Support team efforts by adapting to fluctuating call volumes and assisting where needed
Qualifications
- 1+ year of experience in a call center, scheduling, or healthcare-related role required
- Familiarity with medical terminology and basic insurance concepts required
- Strong verbal communication skills with clear and professional phone presence
- Demonstrated ability to multitask and navigate multiple systems simultaneously
- High attention to detail and accuracy in data entry
- Comfortable working in a fast-paced, performance-driven environment
- Bilingual (Spanish) is a plus but not required
Work Environment
- Onsite, office-based setting
- Business casual dress code
- Team-oriented atmosphere within a structured scheduling center
- Free onsite parking available
Perks
- Opportunity for long-term growth into advanced roles (Coordinator, Specialist, etc.)
- Flexible scheduling options may become available based on tenure
- Supportive training program with dedicated onboarding resources
- Stable contract-to-hire opportunity with advancement potential
Additional Details
- Training: Structured onboarding with dedicated trainer
Addison Group is an Equal Opportunity Employer.
Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or veteran status, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.
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