Charter Sales Specialist

TROPIC OCEAN AIRWAYS LLC

CHARTER SALES SPECIALIST

Directly Reports to: Director of Partnerships

A Day in the Life:

• Building your list of potential customers by researching our CRM, social media, and trade press etc

• Pro-actively targeting your list through outbound sales calls, emails and visits (both face-to-face and virtual) and converting them from potential customers to Tropic Ocean customers

• Building relationships with Brokers to generate new business

• Maintaining relationships and follow up with customers (virtually and in-person) to ensure guest retention

• Working to sales target meeting financial objectives

• Demonstrating expert understanding of the aircraft, our destinations and chartering process

• Managing charter bookings from enquiry to completion

• Responding to inbound calls and RFP’s within a timely matter

• Presenting bespoke quotes to customers demonstrating good commercial acumen

• Imputing accurate deal information on each customer and deal to ensure correct reporting   

• Working alongside business development to identify gaps in specific markets or key destinations

Key Responsibilities: 

Drive Revenue

• Develop and execute individual strategic short and long-term sales goals in coordination with company sales objectives to generate new clients, retain existing clients and increase overall charter revenue

• Participate in and contribute feedback to management to create charter sales opportunities and increase brand awareness and credibility

• Initiate and develop new relationships with charter prospects and increase Lifetime Value of existing customer base

• Meet with customers face-to-face to enhance relationship, build rapport and seek referrals

• Conduct market research and build a solid pipeline of potential clients to contact

• Attend networking events and spread brand awareness to the local market

• Work with business/partner development to identify challenges that our products can solve 

Sales Process

• Follow-up on all charter quotations and document current quote status in company database

• Input and maintain accurate deal information and customer preferences in company database to ensure a customized and consistent charter service delivery product and enhanced client experience

• Be proactive in identifying charter issues and proposing realistic solutions

• Respond to RFPs in a timely and professional fashion

• Work with partners to identify challenges that our products can solve 

• Provide charter service delivery oversight for trip planning and scheduling, flight following, service delivery issue resolution, billing, ongoing customer management

What We Look For:

• Continuous drive to excel and achieve/exceed goals

• Outstanding written and verbal communication and keen listening skills

• High attention to detail

• Confidence

• Agility

• Relationship Builder

• Open to travel

• Existing book of clients will be highly valued

• Aviation Charter Experienced Preferred