Oversees daily restaurant operations, leads service staff and drive-thru operators, and drives guest satisfaction. This role focuses on team building, customer service, scheduling, training, and maintaining health and safety compliance to ensure a profitable and smooth-running operation.
Core Responsibilities:
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Operations & Service: Manage fast-paced daily shifts, ensure speed and accuracy, and maintain high hospitality standards.
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Team Leadership: Train, coach, and motivate servers and front-line staff using servant leadership principles.
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Guest Relations: Handle customer feedback and resolve guest concerns to create memorable dining experiences.
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Administration: Handle staff scheduling, monitor service quality, and support financial and profit goals.
