Administrative Assistant/Receptionist

Birkwood Village Assisted Living and Memory Care is looking for a warm, organized, and dependable Administrative Assistant / Receptionist to serve as the friendly first point of contact for our residents, families, and guests. If you take pride in being reliable, detail-oriented, and genuinely kind to the people around you, we would love to meet you.

• Monday – Friday, 9:00 AM – 2:00 PM

• Answer and direct incoming phone calls in a professional, welcoming manner

• Greet residents, family members, and guests as they arrive at the community

• Organize and distribute incoming and outgoing mail

• Handle petty cash accurately and responsibly

• Communicate with long-term care insurance companies on behalf of our residents

• Track and maintain billing records for residents

• Assist the Executive Director and Director of Nursing with filing and other administrative support

• High school diploma

• Professional demeanor and appearance

• Ability to communicate with professionalism and kindness

• Strong organizational skills and attention to detail

• Comfortable handling confidential resident and financial information

We're looking for someone who genuinely embodies:

• Kindness — treating residents, families, and coworkers with warmth and compassion

• Commitment — showing up reliably and following through

• Integrity — doing the right thing, especially when no one is watching

• Accountability — owning your work and its outcomes

• Collaboration — working well with the whole care team

If this sounds like you, we'd love to hear from you. Contact Brenda at bgraham@birkwoodvillage-fortmadison.com to learn more or submit your application.