Posted August 23, 2026
Insurance CSR
Crouch Staffing Solutions, Inc.
Killeen, TX, US
Full Time
Job Description
Job Description
Job Title: Insurance Customer Service Representative
Location: Killeen, TX Area
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Pay: $15.00–$20.00/hour (DOE)
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Pay: $15.00–$20.00/hour (DOE)
Position Overview
Crouch Staffing is seeking a detail-oriented and customer-focused Insurance Customer Service Representative to support a local insurance office in the Killeen area. This role will assist clients with both commercial and personal lines insurance, ensuring accurate policy handling and excellent customer service.
Key Responsibilities
- Respond to customer inquiries regarding commercial and personal lines insurance coverage
- Enter and maintain accurate client data within the company system
- Review client applications for completeness and accuracy
- Verify that approved policies align with client requests and ensure all changes are properly processed
- Send correspondence, policy documents, and updates to clients
- Accept and process premium payments
- Issue Certificates of Insurance (COIs)
- Conduct collection calls for outstanding balances
- Maintain organized and compliant client documentation and records
Qualifications
- 2+ years of experience in an insurance or office support role preferred
- Active insurance license preferred, but not required
- Willingness to cross-train licensed individuals into this role
- Strong attention to detail and organizational skills
- Excellent communication and customer service abilities
- Proficiency with data entry and computer systems
Work Environment
- Office setting with a focus on accuracy, customer service, and teamwork
- Fast-paced environment requiring strong multitasking abilities
Why Apply?
- Stable Monday–Friday schedule
- Opportunity to grow within the insurance field
- Competitive pay based on experience
Please apply at www.crouchstaffing.com
