Donation Attendant

Job Summary

The Donation Attendant is responsible for greeting donors, accepting donations, providing excellent customer service, and maintaining a clean and organized donation area. This role plays a key part in supporting store production goals by ensuring donations are processed safely, efficiently, and in accordance with company standards.

Duties and Responsibilities

• Greet all donors promptly, professionally, and with a positive attitude.
• Safely unload donations from vehicles using proper lifting techniques.
• Sort donations into correct categories (textile, hard goods, electronics, etc.).
• Identify quality issues and follow company guidelines for discarding unsellable items.
• Tag and move donations to the appropriate staging or production areas.
• Maintain a clean, safe, and organized donation dock and surrounding areas.
• Follow all safety policies, including handling large items, sharp objects, chemicals, and waste.
• Report any safety hazards, equipment issues, or incidents immediately.
• Ensure dock doors, donation bins, and equipment are secured when not in use.
• Assist with donation flow to production to ensure steady work for processors.
• Help with light janitorial tasks around the dock and donation area.
• Communicate donation volume trends or quality concerns to management.
• Support store team members as needed during high-volume periods.
• Offer assistance unloading donations and provide receipts as needed.
• Ensure donors understand what items are accepted and not accepted.
• Represent the company’s mission and values through exceptional service.

Education and Experience

• High School Diploma or GED preferred
• Prior retail experience preferred

Physical Requirements

• Ability to stand and walk for extended periods
• Must be able to lift up to 50 pounds
• Ability to work in varying temperatures, including outdoor donation areas.