Customer Service Representative (CSR)
Job Description
Are you looking to grow? So are we! Barbara Brown Allstate Insurance Agency in Homewood, Illinois, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Administration / CSR. In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today!
Benefits
Annual Base Salary Based on Experience
Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
Holidays off
Personal Workspce
Office Snacks with Coffee
Responsibilities
- Provide exceptional customer service by handling policy changes, endorsements, billing inquires, minimal claims support, renewals, and general account servicing.
- Support license sales agents by managing service-related requests, allowing producers to focus on new business development.
- Serve as the primary liaison between agency management and sales agents to ensure communication, accountability, and follow through.
- Maintain accurate policy documentation and client records.
- Identify opportunities to round out accounts and generate cross-selling opportunities while meeting client needs.
- Ensure agency procedures, compliance standards, and service expectations are consistently followed.
- Contribute to a positive, collaborative, and high-performing team environment.
- Process customer policy change requests.
- Secure all Trailing Documents from customers.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
Requirements
- Active Property and Casualty Insurance license (Illinois preferred; Indiana is a plus).
- Minimum of 1 year insurance agency customer service.
- Strong knowledge of personal lines insurance products, coverages, and policy servicing.
- Excellent communication, organizational, and time management skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency with agency management systems and carrier platforms.
Preferred Qualifications:
Bilingual (English/Spanish) is a plus
