Patient Engagement Specialist

Job Summary

The Patient Engagement Specialist is responsible for supporting the recruitment and pre-screening of potential clinical trial participants. This individual plays a key role in patient communication, recruitment strategies, and study-specific engagement to ensure successful enrollment and a positive participant experience. The role requires high levels of organization, professionalism, and collaboration across departments. Outreach activities in the local community to increase awareness of clinical trials.

Responsibilities

• Explain study details to prospective participants clearly and compassionately.
• Conduct phone screenings using IRB-approved scripts.
• Document prospective candidates traits in CRM system.
• Respond promptly to participant questions and escalate complex inquiries to the Recruitment Manager.
• Develop positive and trusting relationships with participants to encourage continued engagement.
• Coordinate with the Recruitment Manager on advertising and outreach plans.
• Conduct thorough chart reviews to identify eligible patients per protocol criteria.
• Maintain communication with coordinators and physician investigators regarding availability and potential challenges on specific studies
• Represent Chase Medical Research positively during sponsor and CRO interactions to encourage future collaborations.

Skills

• Knowledge of medications and diagnoses in multiple therapeutic areas.
• Excellent written and verbal communication skills.
• Strong organizational and problem-solving abilities.
• High attention to detail and ability to manage multiple tasks simultaneously.
• Compassionate, ethical, and professional in all interactions.
• Knowledge of GCP, HIPAA, and clinical trial protocol requirements.
• Experience in patient recruitment or clinical research preferred.