Customer Service Representative

If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our PISCATAWAY insurance agency today! Our reputable insurance agency is looking for an exceptional insurance personal lines customer service representative to join our team. At Wayne Douglas Agency we pride ourselves on our outstanding insurance products and customer service.

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers.
• Complete Evidence of Insurance requests.
• Document each customer contact in eAgent.
• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Return all phone messages promptly.
• Provide exceptional customer service.

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.

Bilingual, fluent in both English, Spanish or Hindu is beneficial.