Customer Service Representative

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

A PC CSR handles policy servicing, billing questions, claims assistance, documentation, renewals, and customer communication. They support producers, maintain accurate records, navigate carrier portals, and help retain clients through excellent service and cross‑selling opportunities.

• Currently possess a Property Casualty insurance license 440
• Successful sales background.
• Bilingual, fluent in both English and Spanish is beneficial.