Licensed Customer Service Representative

At the COUNTRY Financial Mike Rogala Agency, we believe that insurance is more than just a policy—it is a promise of protection and support for our neighbors in Frankfort. Our office is a place where every interaction matters, and we are looking for a friendly, licensed professional to join our team as a Customer Service Representative. We have built our reputation on trust and a genuine desire to help people navigate life’s unexpected moments with confidence. When you join us, you are not just filling a seat; you are becoming the person our clients rely on when they have questions or need a helping hand. You will work in a supportive, positive environment where your voice is heard and your professional growth is encouraged. We value people who find joy in solving problems and building lasting relationships. If you are looking for a role that combines your insurance expertise with a heart for helping others, we would be delighted to have you on board with us.

• Review existing insurance policies to ensure coverage aligns with the current needs of our clients.
• Process policy changes, payments, and document requests with high attention to detail.
• Answer client inquiries regarding their policies and coverage options with patience and clarity.
• Identify gaps in protection and recommend appropriate products to better serve our policyholders.
• Maintain accurate client files and documentation in our agency system.
• Collaborate with the agency owner to reach office goals and uphold our reputation for excellence.

• Active Illinois Property and Casualty insurance license.
• Active Illinois Life and Health insurance license.
• Prior experience working in an insurance agency setting.
• Strong command of Microsoft Office Suite and agency management systems.
• Clear and professional verbal and written communication skills.
• Deep commitment to providing exceptional service to every client.