Posted August 23, 2026

Customer Service Representative

Flodraulic Group

Gilbert, AZ, US Full Time

40000USD - 55000USD per year

Responsibilities:

Provide exceptional customer service by responding to customer inquiries via phone, email, chat, or other communication channels.
Resolve customer issues and complaints in a timely, professional, and courteous manner.
Maintain accurate customer records by documenting interactions, transactions, and resolutions.
Educate customers on products, services, policies, and procedures.
Process orders, requests, account updates, and other customer-related transactions.
Collaborate with internal departments to ensure customer needs are addressed efficiently.
Follow company policies, quality standards, and compliance requirements during all customer interactions.
Identify customer concerns and escalate complex issues to appropriate teams when necessary.
Meet or exceed performance metrics, including customer satisfaction, response times, and productivity goals.
Build and maintain positive customer relationships to enhance customer loyalty and retention.
Continuously develop product knowledge and customer service skills to provide accurate information and support.
Contribute to a positive team environment by sharing knowledge, supporting colleagues, and participating in team initiatives.
Utilize Prophet 21 system for all order entry's.