Remote Email & Chat Representative

This is a remote position.

111 Sign, Inc. is a printing company specializing in custom signage and print solutions for businesses of all sizes. We're growing our customer support team and looking for a detail-oriented, customer-focused representative to handle inbound email and live chat inquiries — helping customers navigate orders, artwork proofs, printing specs, and shipping timelines.

Position Summary

The Remote Email & Chat Representative will be the primary point of contact for customers reaching out through email and live chat channels. This role requires strong written communication skills, a solid understanding of (or willingness to learn) print production basics, and the ability to multitask across multiple customer conversations in a fast-paced digital environment.

RequirementsKey Responsibilities

• Respond promptly and professionally to customer inquiries via email and live chat
  
• Provide accurate information about products, pricing, turnaround times, and order status
  
• Assist customers with file uploads, artwork proofs, and print specification questions
  
• Troubleshoot order issues (delays, errors, reprints) and coordinate resolutions with production and shipping teams
  
• Process order changes, cancellations, and returns per company policy
  
• Maintain accurate records of customer interactions in the CRM/helpdesk system
  
• Escalate complex or unresolved issues to the appropriate department or supervisor
  
• Meet or exceed response-time and customer satisfaction (CSAT) targets
  
• Identify recurring customer pain points and share feedback with management
  
• Stay current on product catalog, pricing updates, and promotions
  

Required Qualifications

• High school diploma or equivalent (Associate's or Bachelor's degree a plus)
  
• 1+ years of customer service experience, preferably in email/chat support
  
• Excellent written English communication skills — clear, friendly, and professional
  
• Strong typing speed and accuracy
  
• Ability to multitask across several concurrent chat conversations
  
• Comfortable using helpdesk/CRM software (e.g., Zendesk, Freshdesk, Gorgias) and internal order systems
  
• Reliable high-speed internet connection and a quiet, distraction-free home workspace
  
• Self-motivated with strong time-management skills in a remote setting
  

BenefitsCompensation & Benefits

• Competitive hourly wage / salary (commensurate with experience)
  
• Health insurance, PTO, 401(k), performance bonuses, etc.
  
• Opportunities for growth within the customer experience team