Posted August 23, 2026
Resident Support Specialist
Dawson
Columbus, OH, US
Full Time
Job Description
Job Description
Resident Support Specialist
Software Development
$21.75 per hour
Monday-Friday, 9:00am-5:30pm
Columbus, Ohio (onsite)
Temp to Hire
Why You’ll Love This Job:
- Join an entrepreneurial company disrupting the multifamily risk compliance industry – your work will have a real impact
- Contract role expected through the end of August, with a strong possibility of permanent hire for the right fit
- Opportunity to help shape and improve the company’s operational platform as it grows
- Free parking lot onsite – no parking costs or commute stress
What You’ll Do:
- Serve as the primary point of contact for residents, handling questions, comments, and complaints across phone, email, live chat, and in-person interactions
- Listen to and fully understand resident concerns, then provide timely and effective resolutions – following up to confirm issues are fully resolved
- Maintain in-depth knowledge of products and services to accurately and confidently inform residents
- Review and manage resident accounts, making updates as needed
- Manage and resolve specialized compliance and data-related issues, including administration of the Credit Reporting Error Resolution process (e.g., E-Oscar)
- Serve as the primary support specialist for the Rentistry program – ensuring efficient day-to-day operations and a high level of service for participating clients and residents
- Investigate and resolve client and resident issues specific to the Rentistry program, providing timely and effective solutions
- Complete operational and administrative tasks necessary to maintain accuracy, compliance, and overall program success
- Retrieve and distribute incoming mail in a timely manner
- Contribute to operational efficiency by identifying and suggesting process improvements
What We’re Looking For:
- Strong written and verbal communication skills – you can convey information clearly and professionally in any format
- Active listener who takes time to fully understand what a resident needs before jumping to a solution
- Empathetic and patient, especially with frustrated or difficult callers – you stay calm under pressure
- A balance of customer service experience and analytical or data skills – equally comfortable helping people and solving problems with numbers
- Highly organized with strong time management skills; able to prioritize and multitask in a fast-paced environment
- Positive attitude and a proactive mindset when it comes to learning new systems and adapting to change
Apply Today!
Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.
About Dawson
Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.
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