City Manager - Operations & Quality Assurance - New York, NY (Part-Time)
Job Description
Location: New York, NY
Schedule: Flexible (Morning, Evening, Overnight, and Weekend Availability Required)
Employment Type: Part-Time
Slate is seeking a hands-on City Manager to oversee cleaning operations, quality assurance, staffing support, and client satisfaction within an assigned market. This is not a desk or office management position. We are looking for a leader who is comfortable working in the field, training employees, inspecting work, solving problems, and supporting operations wherever needed.
The ideal candidate is a self-starter with cleaning industry experience who takes ownership, leads by example, and is willing to roll up their sleeves to ensure every project is completed to Slate standards.
- Serve as the primary field representative for Slate within the assigned city or region.
- Conduct site assessments and walkthroughs for new client quotes and proposals.
- Support new account launches and operational rollouts.
- Perform routine and emergency site visits as needed.
- Assist with staffing coverage when necessary.
- Conduct scheduled and unscheduled QA inspections.
- Identify quality issues and implement corrective actions.
- Verify completion of client requirements and service standards.
- Submit inspection reports, photos, and recommendations.
- Provide hands-on training for new and existing cleaners.
- Coach team members on proper cleaning techniques, safety procedures, and client expectations.
- Perform side-by-side training during shifts.
- Monitor employee performance and provide feedback to Operations and HR.
- Lead and participate in deep cleaning projects.
- Assist with project planning and execution.
- Ensure projects are completed on time and within scope.
- Support emergency cleanups and special service requests.
- Deliver equipment, supplies, and materials to client locations as needed.
- Conduct inventory audits.
- Ensure teams have the tools required to perform services successfully.
- Report damaged or missing equipment.
- Participate in client walkthroughs and inspections.
- Address client concerns professionally and promptly.
- Build strong relationships with clients and site contacts.
- Represent Slate with professionalism at all times.
Requirements
- 1+ years of commercial cleaning, janitorial, facilities, or related industry experience.
- Previous supervisory, lead cleaner, QA inspector, or operations experience preferred.
- Strong attention to detail and quality standards.
- Ability to train and motivate employees.
- Comfortable working independently with minimal supervision.
- Strong communication and problem-solving skills.
- Reliable transportation and willingness to travel throughout the assigned market.
- Ability to lift up to 50 pounds and perform physical cleaning tasks as needed.
- Comfortable working overnight, early morning, weekends, and flexible schedules.
- Self-starter mentality.
- Strong work ethic and accountability.
- Hands-on leadership style.
- Ability to adapt in a fast-paced environment.
- Team player who leads by example.
- Someone who takes pride in delivering exceptional service and supporting both clients and employees.
At Slate, City Managers are operational leaders in the field. They are trainers, inspectors, problem-solvers, and client partners who help ensure every location meets our quality standards while supporting our teams' success.
