Customer Service

Job Title: Customer Service Support

Department: Sales

Reports To: Customer Service Manager

FLSA Job Status: Hourly

Pay Range: $20 - $24/hour

SUMMARY

We are seeking a reliable, adaptable, and detail-focused team member to join our Sales/Customer Service department on a part-time basis. This role focuses on order entry and basic customer communication, while also supporting any area of the department that needs extra help. You’ll work in a high-energy, team-oriented environment where every task—big or small—contributes directly to our customers’ success and the smooth operation of our department.

KEY RESPONSIBILITIES:

· Enter and manage customer orders accurately and promptly in our system.

· Communicate order updates, shipment tracking, and relevant information to customers.

· Support colleagues with administrative tasks and departmental priorities.

· Prioritize multiple tasks and actively solve problems or find alternative solutions when challenges arise.

· Help maintain smooth workflows, meet deadlines, and support the team wherever needed.

OTHER RESPONSIBILITIES:

Performs other job related duties as assigned

SUPERVISORY RESPONSIBILITIES :

This job has no supervisory responsibilities.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

· Manufacturing Experience preferred.

· High school diploma or equivalent.

· Strong attention to detail and reliability in completing tasks accurately.

· Good communication skills—both verbal and written—with customers and colleagues.

· Ability to manage multiple priorities and solve problems proactively.

· Flexible and collaborative—willing to step in wherever the department needs support.

· Basic computer skills; Microsoft Office proficiency preferred.

· Self-motivated and able to work independently while contributing to team goals.

· Ability to work independently with little or no supervision

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