Posted August 23, 2026
Account Administrator (Direct Hire)
J Kent Staffing
Beachwood, OH, US
Full Time
Job Description
Job Description
Qualifications:
Pay: $45,000/year + a full benefits package including:
- Medical insurance ~85% employer paid
- Dental, Long-Term Disability, and Life insurance 100% employer paid
- 10 Paid Holidays
- Tiered PTO Plan based on length of employment
- 401k and Profit Sharing after 12 months of employment
Overview: Our client, a distribution company founded in the 1930s located in Beachwood, OH, is seeking an Account Administrator to join their team. The Account Administrator interacts with and supports the company's customers, vendors/partners, and the outside sales representatives. This position reports directly to the Account Administration and Compliance Manager. This is primarily a customer service oriented position with some administrative tasks/duties. The ideal candidate will be willing to learn/highly trainable, have a customer service oriented mindset, friendly/positive attitude, and looking for a long-term home!
Schedule: Monday - Friday 8:00 AM - 4:30 PM (30-minute unpaid meal break)
Schedule: Monday - Friday 8:00 AM - 4:30 PM (30-minute unpaid meal break)
Duties:
- Communicate with customers via phone, email, and web chat to provide product and service information
- Collect necessary order details and assist with reviewing contracts for new and repeat business
- Support the Outside Sales Representative in quoting and price negotiations
- Respond to customer inquiries, including requests for quotes and product information
- Collaborate with suppliers to obtain pricing and delivery timelines
- Resolve customer issues and concerns by coordinating with Outside Sales, Quality, and other departments as needed
- Maintain accurate records of customer interactions, including inquiries, complaints, and follow-ups
- Monitor inventory levels for assigned customer products and provide updates as needed
- Assist with project management activities in collaboration with the Outside Sales Representative
- Perform additional related duties as assigned by management
Qualifications:
- High school diploma required; Associate’s or Bachelor’s degree preferred
- Excellent written and verbal communication skills
- Strong customer service orientation with a focus on solution-based sales support
- Proven ability to manage multiple projects in a moderately paced environment
- Proficiency in Microsoft Office; strong Excel skills are a significant advantage
- Comfortable learning and using ERP systems and online procurement platforms
- Basic technical math and mechanical aptitude preferred
- Previous customer service or inside sales experience required
- Ability to read technical drawings or blueprints is a plus
- Must be able to sit and work at a computer for extended periods
- US Citizenship is required in compliance with federal regulations (ITAR)
- Must be able to pass a drug and alcohol screening
