Hospitality Aide

If you're looking for a caring work atmosphere who values its team members, apply with us at The Renaissance Retirement Campus!

We're a nationally recognized leader in person-centered care, and we're recruiting for part-time and full-time Hospitality Aide at our community in Olmsted Township, OH.

The Hospitality Aide helps create a welcoming, clean, safe, and comfortable environment for residents, families, and visitors. This non-clinical position supports residents by responding to requests, providing customer service, helping to maintain resident rooms and common areas, and communicating resident needs to the appropriate staff.

Schedule:
Sunday-Saturday-Various days
Every other weekend
6a-2p- or 2p-10p

Every other weekend and rotating holidays are required.

Responsibilities for this position include, but are not limited to:

• Assist with responding promptly and courteously to resident call lights.
• Relay resident needs to the nurse or nursing assistant, or complete requests that fall within the Hospitality Aide’s authorized scope of duties.
• Check in with all skilled nursing residents during each shift and promptly report concerns to the nurse manager or appropriate department manager.
• Welcome new residents within 24 hours of admission and greet families and visitors in a friendly, courteous, and professional manner.
• Help orient new residents to their rooms and familiarize them with the facility.
• Assist with making beds, organizing and decluttering resident rooms, and maintaining a clean, safe, and comfortable environment.
• Complete one scheduled water and snack pass per shift on each assigned floor.
• Clean and disinfect non-clinical equipment and high-touch surfaces according to facility policies and procedures.
• Assist with trash removal as needed.
• Keep wheelchairs, walkers, and common areas clean, organized, and free of clutter.
• Complete scheduled or assigned rounds as requested.
• Assist with other non-clinical hospitality and customer-service duties as assigned.
• Follow all facility policies, safety procedures, infection-control practices, and resident privacy requirements.
• Communicate respectfully and effectively with residents, families, visitors, and members of the care team.

Qualifications:

• High School diploma or equivalent.
• Previous hospitality, customer service, housekeeping, healthcare, or senior-living experience preferred.
• Ability to communicate clearly and compassionately with residents, families, and staff.
• Dependable, professional, and attentive to resident needs.
• Ability to follow instructions and work effectively as part of a team.
• Commitment to protecting resident dignity, privacy, safety, and comfort.
• In-depth interpersonal skills: demonstrated trust, integrity, compassion and ability to effectively deal with all types of people.
• Demonstrated honesty, patience, tact, and empathy.
• Basic computer proficiency.

VISION (What we aspire to)

Make aging the experience of a lifetime!

MISSION (How we operate)

We affirm the dignity and individual worth of older adults and their right to attain the highest possible quality of life. We strive to nurture and sustain their physical, emotional, intellectual, social, and spiritual health. We are committed to having a community in which every member is equally respected, valued, and empowered